IT Support & Cybersecurity Specialist Resume

Eric Robinson

IT Support & Cybersecurity Specialist

** ******** ******, *******, **, M4P 1Z8 P: 437-***-**** ****.*.********@*****.***

SUMMARY

Security+ certified IT Support Specialist with training in helpdesk operations and multi-OS troubleshooting, along with ten years of work

experience in asset management and onboarding/offboarding processes. Skilled at resolving technical issues, managing incident tickets, and

providing clear, user-friendly support to non-technical staff. Adept at balancing fast-paced workloads, maintaining high end-user satisfaction, and

contributing to team-oriented IT environments.

TECHNICAL SKILLS & TOOLS

IT Infrastructure Management, Server Administration & Maintenance, Networking (VPN, Firewalls, Switches, Routers), Multi-OS Support

(Windows, macOS, Linux), Ticketing System Operations, Hardware & Software Configuration, Data Backup & Recovery, Security Patch

Management, Network Performance Monitoring, Access Control & IT Security Protocols, Asset Procurement & Deployment, User Support &

Training, Technical Documentation, CCNA & CompTIA Security+ Knowledge.

EDUCATION & CERTIFICATIONS

CompTIA Security+ Certification May 2025

Microsoft Security Operations Analyst (SC-200) In Progress

University of Toronto Sept 2024 - May 2025

Cybersecurity Bootcamp Certification

IAM policy management, SOC simulations, incident response, risk mitigation, SIEM/EDR operations

Centennial College Sept 2014 - June 2015

Ontario Graduate Certificate - Film and Television Business

Recipient of the 2015 Dean’s Award for Highest GPA. Covered industry operations, business affairs, and production financing.

York University Sept 2009 - May 2014

Honours Bachelor’s Degree - Information Technology, Communications and Media Studies

Programming, digital media, broadcast policy, management, and organizational communications.

WORK EXPERIENCE

Freelance Technical Consultant - Self-Employed Nov 2023 - Present

Toronto, Ontario

● Provided technical support, system configuration, and troubleshooting for small business and individual clients.

● Delivered onboarding sessions and training on secure system use and productivity tools.

● Resolved hardware/software issues, improving uptime and user satisfaction.

Senior Digital Analyst / Business Affairs Manager - Serendipity Media Oct 2022 - Nov 2023

Calgary, Alberta

● Led implementation of new user management workflows with compliance tracking and audit trails.

● Coordinated with cross-functional teams to align access control procedures with security policies.

● Managed technical onboarding processes for staff, ensuring least-privilege principles were applied.

Digital Affairs Coordinator - DHX / Wildbrain Entertainment Sep 2016 - Oct 2022

Toronto, Ontario

● Oversaw account creation, access level changes, and asset permissions for media systems.

● Maintained and secured Linux-based servers and integrated systems with modern IAM controls.

● Documented system access processes and trained new team members in compliance procedures.

Previous Roles: LaRue Entertainment, Sticky Brain Studios, Canadian Film Centre 2014 - 2015

Toronto, Ontario

● Managed technical requirements for post-production workflows.

● Supported contract management and compliance tracking for media projects.

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