Multifaceted Operations Leader with 20+ Years Experience

Amanda Banks

*** * **** **. ************, TX ****2 • 214-***-**** • ******@**.***

Dedicated professional with 20+ years of experience in law enforcement, dispatch, healthcare, customer service, and hospitality. Skilled in multitasking, problem-solving, and communicating with empathy in fastpaced environments. Tech-savvy, reliable, and committed to high-quality, accurate work.

Experience

2025 – Present

Manager in Training Wood & Time BBQ Farmersville, TX

Support daily operations, scheduling, and team leadership. Assist with inventory, cash handling, and tip distribution. Promote efficiency, strong communication, and excellent customer service in a fast-paced environment.

2019 – 2024

Clinic Operations Director / Case Manager Rockwall Elite Healthcare Rockwall, TX

Oversaw clinic operations, finances, and workflow improvements. Created new processes and forms to boost efficiency and patient growth. Managed staff relations and transitioned into patient case management, helping patients set and achieve care goals.

2016 – 2019

Salon Manager Great Clips Texas

Opened two new franchise locations and managed dual teams of stylists. Led hiring, training, and scheduling while keeping strong morale and customer satisfaction.

2012 – 2016

Communications Specialist Garland Police Department Garland, TX

Handled emergency and non-emergency calls, dispatched officers, entered and kept up CAD records. Provided calm, professional communication and medical guidance during crises.

Skills

Written & Verbal Communication

Microsoft Office

Excel

Word

PowerPoint

Outlook

Teams

Google Suite

Sheets

Docs

Gmail

Slideshow

Meet

Team Leadership & Management

Operations Management

Clinic & Office Management

70 WPM Typing

Education

Cosmetology Degree ITS Academy of Beauty Mesquite, TX (2012)

Business Management, Minor in Music NEO A&M College Miami, OK (2002–2003) High School Diploma/GED Miami High School Miami, OK (2002)

Certifications

TCOLE TLETS NCIC EMD CPR (2014)

Conflict Resolution

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