Remote Customer Service Professional with Property Management

JILL GOSA

P.O. Box ***, Philadelphia, MS *****

**********@*****.*** 769-***-****

Remote Customer Service Professional

Objective

Dedicated and experienced customer service professional seeking a remote Customer Service Representative position. Brings strong communication, problem-solving skills, and a proven ability to manage customer interactions with professionalism and empathy. Equipped with a quiet home office and self-motivated work ethic to thrive in a remote environment.

Core Skills

- Customer Support (Phone, Email, In-Person)

- Data Entry & Order Processing

- Property & Tenant Management

- Problem Solving & Conflict Resolution

- Typing Speed: 60 WPM

- Strong Verbal & Written Communication

- Remote Readiness & Time Management

- Basic Accounting & Collections

Professional Experience

Customer Service Representative

Specialty Roll Products - Remote & On-Site

April 2021 – November 2022

- Entered all telephone and voicemail orders accurately into the system

- Processed email orders from clients and multiple sales representatives

- Posted daily accounting entries with precision

- Maintained consistent communication with clients to ensure satisfaction

Property Manager

Heritage Properties - Meridian, MS

June 2018 – July 2020

- Managed a 150-unit apartment complex including leasing, rent collection, and tenant support

- Responded to tenant issues via phone, email, and in person

- Screened tenants with background and credit checks

- Managed evictions, handled disputes, and enforced lease agreements professionally

Customer Service Representative

Johnson Dodge - Meridian, MS

March 2017 – May 2018

- Answered customer inquiries and recorded service requests and complaints

- Maintained positive interactions while managing service appointments and escalations

Education

Meridian Community College, Meridian, MS

Nursing Program (No Degree) January 2009 – May 2012

Remote Work Readiness

- Quiet, dedicated home office

- High-speed internet connection

- Self-motivated, independent worker

- Comfortable using remote communication tools

References

Available upon request

Contact this candidate