Customer Service Professional with Leadership Experience

Faith A. Clark

Phone: 708-***-****

Email: *******.****@*****.***

Crestwood, IL 60445

OBJECTIVE

Seeking a customer service position that will allow me to utilize my exceptional verbal and written communication skills via face-to-face and phone interactions.

TECHNICAL AND SOFT SKILLS

MS Word, Outlook, Excel, Encompass, phone systems (Cisco Jabber and CX-One)

Strong leadership

Ability to work well under pressure

Organized and detail-oriented

Excellent conflict resolution and customer service skills

WORK EXPERIENCE

Shake Shack – Chicago, IL 12/2023 – present

Trainer

Train new team members

Greet customers and assist with orders

Clean and stock customer eating areas and work stations

Assist with a variety of kitchen-related tasks as needed

Maintain a solid knowledge of menu items

Obtain and maintain required food and safety certifications

Chick-fil-A – Chicago, IL 03/2021 – 12/2023

Director

Managed, trained and led a team of employees

Interviewed and hired new employees

Maintained food safety and cleanliness standard

Resolved customer complaints

Prepared employee work schedules

Managed store budget and expenses to ensure restaurant met financial goals

Shift Leader

Allocated duties to team members

Opened/closed the restaurant

Oversee team and ensured customers were serviced properly

Trained new employees

Guaranteed Rate – Chicago, IL 11/2020 – 06/2021

Loan Servicing Coordinator

Assisted borrowers via telephone with loan servicing-related issues

Researched servicing issues and escalated issues to supervisor when needed

Assisted borrowers with making loan payments

Responded to external and internal emails in a timely manner

Trained new employees

Trained new California servicing team (15 employees)

Successfully answered over 120 calls per day (maintained call quality of 100%)

Maintained compliance with all mandatory training

Chick-fil-A – Crestwood, IL 11/2019 – 12/2020

Shift Leader

Allocated duties to team members

Opened/closed the restaurant

Oversaw team and ensured customers were serviced properly

Scheduled team members

Trained new crew members

Bootsma Bookstore Café – Palos Heights, IL 8/2018 – 12/2018

Crew Member

Prepared food and beverage orders

Restocked and inventoried supplies

Operated the cash register

Trained new crew members

Su Burrito – Oak Park, IL 10/2016 – 09/2017

Cashier

Opened/closed the restaurant

Trained and interviewed new crew members

Prepared orders for customers

Operated the cash register

Counted and stored money in the safe

EDUCATION

Trinity Christian College – Palos Heights, IL 8/2018 – 12/2018

Completed courses in Biology, English and History

South Suburban Community College – South Holland, IL 10/2017 – 5/2018

Completed courses in Psychology, Algebra and English

Oak Park and River Forest High School – Oak Park, IL

Diploma – June 2017

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