Multifaceted Administrative and Customer Service Professional
Resume:
Michelle Stephens
Anthem, AZ *****
********.********@*******.***
Professional Summary
Dynamic professional with over 7 years of customer service and administrative experience, proficient in data entry and phone call management. Demonstrates strong Microsoft Office and Outlook skills with a keen attention to detail, ensuring data accuracy in high-volume tasks. Adept at independent work in fast-paced, results-driven environments.
Work Experience
Lyft and Uber Driver
Lyft Driver/ Uber Driver/ DoorDash/ Uber Eats-Anthem, AZ March 2020 to Present
• Delivered excellent customer service while managing multiple delivery and ride requests efficiently and independently.
• Maintained accurate records of trips and deliveries, demonstrating attention to detail and reliability.
• Adapted quickly to changing schedules and managed high-volume tasks with minimal supervision. Corporate Switchboard Operator
Spherion-Redmond, WA
August 2001 to May 2005
• Managed a high volume of inbound calls for executives and VPs, ensuring accurate information transfer and data entry.
• Transferred customers to appropriate departments, maintaining data accuracy and professionalism.
• Supported technical support and customer inquiries, demonstrating strong communication and organizational skills.
Receptionist at front desk
Microsoft-Redmond, WA
May 2000 to August 2001
• Managed front desk operations, including greeting visitors and handling high-volume phone calls with professionalism.
• Scheduled meetings using Microsoft Outlook, ensuring accurate calendar management and data entry.
• Directed customers and employees to appropriate contacts, supporting smooth office operations. Customer Relations Specialist
Western Wireless-Issaquah, WA
May 1998 to August 2000
• Handled inbound and outbound customer communications, maintaining accurate records and supporting customer retention efforts.
• Responded to customer letters and managed written correspondence using company letterhead.
• Provided options to retain customers, demonstrating strong communication and data management skills.
Customer Service Representative
Western Wireless-Issaquah, WA
September 1997 to August 2000
• Resolved customer billing and technical issues, ensuring accurate data entry and account management.
• Managed high-volume customer calls, escalating issues to technical support as needed.
• Re-rated roaming charges and maintained detailed records, supporting data accuracy and customer satisfaction.
Education
Psychology (Bellevue Community College)
August 1998 to September 1999
All (Auburn Senior High School)
Auburn, WA
September 1995 to August 1997
Skills
• CRM data entry
• Data entry
• Microsoft Excel
• Microsoft Outlook
• Fast and accurate typing
• Data conversion
• Spreadsheet formulas
• Data sorting
• Data cleanliness
• Importing and exporting data
• Customer relationship management
• Attention to detail
• Administrative experience
• Phone call management
• Email customer support
Languages
• English
Certifications and Licenses
Health Insurance License
Contact this candidate