Customer-Oriented CSR with Call Center Experience

E D U C A T I O N

C O N T A C T W O R K E X P E R I E N C E

E SMERALDA CÁMARA

S K I L L S

UNITED EDUCATION INSTITUTE

Business Office Administration

****-****

Creative with an eye for design

Fantastic Professional Communication

Five Years of Customer Service and

caregiving

Computer Proficient

Ability to use POS System

Phone content editing apps like Capcut,

Canva, and Photoshop Express

**********@*****.***

847 N. Raymond Ave. Pasadena, CA

626-***-**** RESPITE CAREGIVER

CAREGIVER

CUSTOMER SERVICE REPRESENTATIVE

Action-Health May 2016-July 2019

Enhanced Communications Network July 2011-December 2012 Light housekeeping, laundry, cooking, clerical work Tested blood sugar levels, tested blood pressure,

Assisted in the restroom

Escorted them to the senior center

Handled customers' needs with processing payments

Went over billing questions, troubleshooting, and resolved any issues related to the Customer Service Department. Worked collections

In charge of handling trouble tickets, predominately for Spanish speaking customers and took charge of all languages when needed.

Give parents a break from caretaking for their children Play with children and keep them busy and entertained Help with homework

Clean up after ourselves at the end of the day

C E R T I F I C A T I O N

CPR CERTIFICATION - BLS

CANNABIS CONSULTANT/ CUSTOMER

SERVICE

September 2023-2025

American Heart Association

Need to renew

February 2021

College of the Desert

BLAIR IB MAGNET HIGH SCHOOL

Health Careers Academy

2006-2010

CASHIER

Jack in the Box November 2015 - March 2016 (returned in 2018) I helped customers make orders inside and at the drive thru and handled payments in cash or card.

Cleaned, the kitchen, dishes, dining area, bathrooms, and parking lot as well as restocked shelves

Worked air fryer

SALES ASSOCIATE

See’s Candies Holiday Seasons of 2014 & 2018

Welcomed customers and helped them make boxes.

Helped customers with sending mail orders.

Handled the kiosk.

Cleaned and organized store.

Handled cash and card payments.

FLORIST

Arranged bouquets, arranged assorted plants in pots, cleaned work space, and organized flowers and fillers organized completed arrangements, added cards and invoices to arrangements.

ECHO'S ELYSIUM - Mother's Day Season 2024

W O R K R E F E R E N C E S

California Respite Care September 2023-Present

CASHIER

Burger King January 2015 - July 2015

Welcomed customers,

Assisted customers with orders and handled money

Cleaned dining area, bathrooms, work space,

Restocked shelves,

Took orders the drive thru

L A N G U A G E S

English - Fluent

Spanish - Fluent

V O L U N T E E R I N G

Create Now

October 2024 - Present

W O R K S U M M A R Y

I have five years of caregiving experience, with an additional Five years of customer service experienceas as well. I very much enjoy helping and serving others! Upon Request

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