Customer Service, Retail, delivery grocery
Resume:
Kelli Neibauer-Brown
*****.********@*****.***
Skills Synopsis:
Customer Service, Market Research, Order Entry, Store Management, Sales Clerk. Work History:
Member service representative Mar 2025 to May 2025 Tential llc.
● Ability to work independently and in a team environment
● Working knowledge of savings and checking products, accounts and services
● Effective active listening skills to accurately respond to inquiries and account requests
● Effective organizational, planning and time management skills
● Effective research, analytical, and problem solving skills
● Effective skill building effective relationships through rapport, trust, diplomacy and tact
● Effective skill exercising initiative and using good judgment to make sound decisions
● Effective skill maintaining composure in a high production and changing environment
● Effective skill navigating multiple screens and PC applications and adapting to new technologies
● Effective skill performing mathematical calculations and working accurately with numbers
● Effective verbal and written communication skills
● Experience in member/customer service preferably in a call center, retail banking or financial institution
● Experience in working in a credit union environment Key Holder/Sales Lead Apr 2023 to Feb 2025
Dollar General - Cantonment, FL
Job Description I am responsible for providing exceptional customer service, driving sales, and leading and developing a team of sales associates. I help our store by creating a positive and welcoming environment for our customers and team members.
1. Provide exceptional customer service to ensure a positive shopping experience for customers.
2. Drive sales by actively engaging with customers, promoting products, and upselling.
3. Lead and develop a team of sales associates by providing training, coaching, and feedback.
4. Monitor and track sales performance of the store and individual team members.
5. Ensure the store is clean, organized, and well-stocked at all times. 6. Handle customer complaints and resolve issues in a timely and professional manner.
7. Implement and enforce company policies and procedures to maintain a safe and productive work environment.
8. Collaborate with management to develop and implement strategies to improve store performance.
9. Assist in the hiring and onboarding process of new sales associates. 10.Maintain a positive and welcoming store environment for both customers and team members.
11.Work flexible hours, including nights and weekends, to ensure store coverage.
12.Continuously strive to meet and exceed sales goals and targets. 13.Stay up-to-date on product knowledge and changes in company promotions and policies.
14.Handle cash and credit transactions accurately and securely. 15.Perform other duties as assigned by management
16.Strong Leadership Skills: As A Lead Sales Associate, One Of The Main Responsibilities Is To Supervise And Train Other Sales Associates. I Possess Strong Leadership Skills, Including The Ability To Motivate And Communicate Effectively With Team Members.
17.Excellent Customer Service: I have over 20yrs customer service experience. As a lead Sales Associate I am Able To Uphold This Standard. I have A Friendly And Helpful Attitude, As Well As The Ability To Handle Difficult Customer Situations With Tact And Professionalism. 18.Organizational Skills: With The High Volume Of Customers And Products At Dollar General I have to be Highly Organized. This Includes Managing Inventory, Maintaining Store Displays, And Ensuring The Store Is Clean And Well-Stocked At All Times.
19.Knnowledge Of Dollar General Products And Policies: As A Lead Sales Associate
20.I have strong understanding of Dollar General's Products, Services, And Policies. This Includes Knowledge Of Sales Promotions, Pricing, And Store Procedures.
Route/Delivery, Driver/Lead, Market Attendant Jul 2017 to 2022 Florida Fresh Vending and Markets, Jacksonville, FL
● Deliver on contract expectations for USConnect’s #1 mini-market account at Amazon Jax2 Fulfillment Center serving a workforce of ~7,000
● Build strong relations with client's decision-making team as company liaison
● Handle communication with commercial and retail customers
● Supply multiple lines including fresh and cold foods, snacks, chips, and beverages and ensure products are fresh and attractively displayed
● Train and supervise team of five market attendants in daily re-stock and maintenance of three employee markets
● Maintaining proper money handling at markets
● Manage all inventory, team scheduling, equipment maintenance, and machine servicing
● Supply over $6,300 in foods and beverages per day (approximately $43,000 per week) and manage inventory of 500+ individual items
● Adapted to 75% increase in demand during high-volume growth of 4,000 employees
(peak season) to up to 7,000 (COVID-19 Pandemic)
● Overhauled processes and increased team efficiencies; improved organization, arrangement, and presentation of product displays
● Maximized sales and minimized waste by consistently leveling up team delivery of quality, production, and safety
Dispatcher Oct 2016 to Sep 2017
S3, Jacksonville, FL
● Video monitoring of 22 properties for security
● Handled inbound calls regard security risks or concerns
● Responsible for documentation of nightly incidents and activities
● Dispatched officers to sites of incidents
● Helped train new employees
● Assisted in new employee guidelines
Summary of Previous Employment:
Assistant Manager Jan 2015 to Sep 2015
7-11, Jacksonville, FL
Sales Associate Jul 2014 to Jan 2015
The Pantry, Jacksonville, FL
Sales Associate Apr 2012 to Feb 2013
Shell Gas Station, Maxville, FL
Duty Officer Nov 2007 to Jan 2011
Florida Highway Patrol, Jacksonville, FL
Data Entry/Customer Service Oct 2003 to Nov 2007
Blue Cross Blue Shield of Florida, Jacksonville, FL Clairol Customer Service Rep Clairol Project Mar 1998 to Oct 2003 Convergys Company, Jacksonville, FL
Night Weekend Supervisor Aug 1995 to Mar 1998
Cunningham Field and Research - Orange Park, FL
Education:
Some college in Criminal Justice Aug 2005 to May 2006 University of Phoenix, Jacksonville, FL
High school diploma Aug 1992 to Jun 1996
Orange Park High School - Orange Park, FL
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