Operations & Front Desk Professional with Bilingual Skills
Resume:
Joanna Assad **** Milton Ave,
Culver City, CA ***32
*************@*****.***
EXPERIENCE
Front Desk Coordinator – My Family Dental Office
Long Beach June 2020 –August 2021 )
● Managed patient intake, updated records, and maintained confidentiality of sensitive health information
● Performed insurance breakdowns and verified benefits through regular communication with providers
● Scheduled and coordinated appointments, follow-ups, and treatment reminders
● Supported families with billing questions and ensured a welcoming front-office environment
Preschool Teaching Assistant- Brella
Playa Vista ( March 2023 – June 2024)
● Supported lead teachers in classroom activities, curriculum implementation, and student supervision
● Fostered a nurturing and inclusive classroom atmosphere
● Communicated regularly with families about student progress and well-being.
Front Desk Coordinator – Brella
Playa Vista (, June 2024– May 2025)
● Handled intake documentation, maintained up-to-date student records, and coordinated classroom scheduling
● Acted as a liaison between teachers, administrators, and parents
● Managed daily check-in/check-out systems and provided assistance during student health or behavioral concerns
● Ensured adherence to licensing regulations and internal policies EDUCATION
Bachelor of Arts in Sociology
University Of California, Riverside
Graduation Year: 2022
SKILLS
Patient Intake & Scheduling
Insurance Verification &
Communication
Electronic Medical/Dental
Records (EMR/EDR)
HIPAA Compliance
Customer Service & Family
Support
Detail-Oriented & Organized
LANGUAGES
Bilingual (English/Arabic)
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