Human-Centered Customer Service Pro with Remote Expertise
Resume:
Shanetra Baker
Shreveport, LA *****
******.********@*****.***
Professional Summary
Detail-oriented customer service professional with 5 years of experience in remote call center environments. I am highly trained in maintaining controlled information. I have great organizational skills to deliver exceptional service in a remote customer service role. I enjoy the process of working with others. I can adapt to varied situations and a diverse slate of coworkers. I am a source of collaborative energy. I am often a hub around whom others organize themselves. Authorized to work in the US for any employer
Work Experience
Customer Service- Call Center
Coast Professional, Inc.-West Monroe, LA
October 2024 to November 2025
Online Retail
MarlyJ Creations-Remote
August 2009 to October 2024
Online retailer.
Customer Service Agent - Call Center
Teleperformance USA (Worked Remotely from home)-Shreveport, LA October 2021 to May 2024
Education
Criminal Justice (Bachelor of Science)
Grambling State University-Grambling, LA
January 2017 to August 2021
Skills
• Email customer support
• LiveChat
• Client interaction via phone calls
• Customer support experience within education industry
• Customer support experience within government industry
• Customer service under pressure
• Phone customer support
• Call center agent experience
• Public relations
• Phone communication
• Communication skills
• Customer support experience within finance industry
• Live chat
Languages
• English
Military Service
Branch: Army Reserve
Service Country: United States
Rank: E-3
February 2007 to January 2009
92Y (Unit Supply Specialist)
Awards
Information System Contingency Certificate
January 2025
Certifications and Licenses
Cyber Security & Privacy Awareness
December 2024 to Present
AI Training
December 2024 to Present
Phishing Identify Report
January 2024 to Present
Certified Service Management Professional (CSMP)
Certified Customer Experience Professional (CCXP)
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