Data Entry and Customer Service Professional

Cheryl Jones

Life Insurance License issued */**/*5

Fort Worth, TX 76182

817-***-**** / ******.*********@*****.***

Professional Summary

Dynamic professional with extensive experience in customer service eager to learn life insurance business. Specifically, trained in customer service at 16, three department store customers refused to shop if I had the day off. One of the three wrote a letter to management recognizing my service. With a newly acquired life insurance license, I am anvious to utilize strong interpersonal skills to acquire a viable position in a proven insurance agency. Excited to demonstrate ability to learn and implement procedures, educate clientel about insurance services and products and offer possible answers to clientel planning for the future. achieve high customer satisfaction, strong problem-solving skills complemented by effective planning and critical thinking, ensuring efficient operations and a positive client experience. Experience

11/2023 - 6/2025 OCD Cleaning Services - North Richland Hills, TX Owner/Operator

● Interacted pleasantly with clients to foster positive relationships.

● Appreciated by customers for high level of customer service.

● Achieved customer satisfaction through knowledgeable and friendly service.

● Prioritized tasks to efficiently accomplish service goals in a timely manner.

● Unable to attain necessary level of income.- Needed in service capacity. 11/2023 - 4/2025 Texas Central School Bus - Keller, TX School Bus Driver

● Complied with district policies and procedures.

● Transported students to and from school while keeping to schedule.

● Reported student behavior incidents promptly to the appropriate personnel. Performed pre-trip and post-trip inspections on the bus according to procedures. 11/2010 - 11/ 2011 Parental Leave

03/1995 - 03/2010 Larry Jones Landscaping - Houston, TX Bedding Manager transitioned to Office Manager

● Trained employees on additional job positions to maintain coverage of roles.

● Designed flower beds, obtained materials, and supervised installation.

● Successfully managed project budgets. AR/AP

7/95 - 8/2005 Stay-at-home Mom

3/93 - 4/95 Calloway’s Nursery-Grapevine, Tx

Bedding Dept Manager

● Excellent customer service.

● Designed department layout.

● Managed inventory.

● Trained associates.

● Modeled supportive leadership qualities.

● Motivated staff to achieve department goals.

● Promoted staff participation and team building.

● Enforced safety rules and other policies to protect the company and employees.

● Performed opening and closing duties as part of the management team. Education and Training

9/2016 Tarrant County College Fort Worth, TX

Associate of Applied Science Business (GPA 3.93)

9/2015 Tarrant County College Fort Worth, TX

Associate of Arts Business (GPA 4.0)

Contact this candidate