Pharmacy Technician with Customer Service Expertise
Resume:
Mychelle Watson
Jacksonville, FL *****
****************@*****.***
Work Experience
Certified Pharmacy Technician
Publix pharmacy - Jacksonville, FL
May 2023 to Present
Assist the pharmacist
Pharmacy Technician
CVS Health - Jacksonville, FL
November 2022 to February 2023
Mail Order Pharmacy Technician
Southeastern Grocers
February 2022 to July 2022
Pharmacy Technician
Optum - Jacksonville, FL
January 2021 to November 2021
Outbound phone calls to providers offices and to patients, handling insurance claims, provide accurate data entry of prescriptions following nationwide protocols. Excellent customer service. Working well in a team lead environment irregardless of working from home Walmart Pharmacy
Walmart - Jacksonville, FL
February 2019 to April 2019
Assist the pharmacist, ensure accurate medication management, provide excellent customer service. Instill medication safety, outbound and inbound phone calls to providers and patients. Pharmacy Tech-Extern
Caremax Pharmacy - Jacksonville, FL
October 2018 to November 2018
Education
Certificate of Completion in medical
Jacksonville Job Corps Center - Jacksonville, FL
April 2018 to December 2018
High School Diploma
Robert E. Lee High School - Jacksonville, FL
June 2016
Skills
• Pharmacy technician experience
• Medical billing
• Insurance verification
• Order entry
• Data entry
• HIPAA
• ICD-10
• Medical Terminology
• Customer Service
• Medical Records
• Customer service
• HIPAA
• Medical records
• Operating systems
• Medical terminology
• Order entry
• Cash handling
• ICD-10
• Communication skills
• Organizational skills
• Time management
• Long term care
• Sales
• Immunizations (1 year)
• CPR (4 years)
Certifications and Licenses
Pharmacy Technician Certification
NHA Certification
Pharmacy Technician License
Registered Pharmacy Technician
Additional Information
• Proficient communication skills necessary to follow verbal and written instructions, including the ability to understand technical and pharmaceutical terminology
• In-depth mathematical skills necessary to accurately compute fractions, ratios, percentages and totals
• Ability to perform Parenteral & IV dosages, admixtures & compounding dosages
• Strong knowledge of Windows, Word and Excel based operating systems and software applications
Contact this candidate