Customer Support and Service
Resume:
Robert Mullins
Customer Support/Analyst
******************@*****.***
Willing to relocate anywhere or remote
Authorized to work in US for any employer
Work Experience
Customer Support and Services
DNR – Holt, FL
Nov 2021 to Nov 2025
Lead customer liaison for new and existing customer interactions. Created, updated, and maintained MS Access databases and MS Excel tools used for data analysis related to customer orders, billing and promotional activities.
Provided support for customer interactions in the residential and commercial building industry. Duties includes telephone support as well help desk ticket resolution.
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Customer Support/PLM Analyst
Arena Solutions – Holt, FL
July 2019 to Oct 2021
Provided tier 3 customer support and training for engineering and manufacturing database systems related to commercial and Depart of Defense (DOD) customers.
Installed, configured and maintained Product Lifecycle Management systems (PLM – Omnify and Arena). Configuration duties included designing and implementing various system objects such as Items/Parts/BOMS, engineering change orders, vendor/manufacture data as well as data migration and loading/importing. Primary trainer for PLM Systems and ERP interfaces.
Project Manager/Developer
Blueinc – Crestview, FL
Nov 2018 to June 2019
Managed a team of highly effective technical and skilled personnel. Created in-house web applications (web forms) utilizing Microsoft ASP .Net (C#) and MS Access and SQL Server.
Utilized Microsoft Office applications (Access, Excel, Word, PowerPoint and Outlook) for daily bookkeeping and customer relations in the residential and commercial building industry.
Developer/PLM Analyst
DRS – Fort Walton beach, FL
Jan 2009 to Oct 2018
Provided tier 3 customer support and training for engineering and manufacturing database systems in the PLM and ERP space.
Installed, configured and maintained Product Lifecycle Management Systems (PLM - Aras, and Omnify). Configuration duties included designing various system objects such as Items/Parts/BOMS, documents types, engineering change orders, vendor/manufactures. Responsible for tool creation and operation for data migration and loading/importing between engineering and manufacturing systems.
Created web based tools and applications (web forms) utilizing Microsoft ASP .Net (C#) and MS SQL Server. These tools were use to extract, transform and load (ETL) data from engineering databases and sources into manufacturing databases (ERP – Oracle R12 and Deltek/Costpoint). Created analysis reporting tools to calculate and display cost and material information for supply chain staff.
Education
B.S. Computer Science
University of West Florida-Pensacola, FL
May 1994
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