Construction-Forward Customer Service Assistant

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Amya McMillan

*** ******** ******, **, *** #*, Washington, DC 20017

202-***-**** **************@*****.***

SKILLS AND CERTIFICATIONS

• OSHA 10

• Able to Lift 50 lbs.

• CPR/AED Certification

• Traffic Control/ Flagger Certification

• First Aid Certified

TRAINING AND EDUCATION

● Building Futures Construction Pre-Apprenticeship Program, Washington, DC, 2023. Certifications include OSHA 10, CPR/First Aid, and Traffic Flagging. Experiences include blueprint reading, orientation to the construction industry, and hands-on training.

● High School Diploma, Dunbar High School, 2021

WORK EXPERIENCE

Tutor, September 2018-May 2019

Reach Inc, Washington, DC

● Tutored children 8-10 years old.

● Taught children to math and reading.

● Promoted lead tutor in under 4 months and ensured other tutors were meeting standards. Team Member, September 2021- February 2022

Panda Express, Washington, DC

● Operated customer payment system.

● Cleared and maintained dining area.

● Assisted customers as needed.

Team Member, March 2022 - September 2022

BGR The burger joint, Washington, DC

● Took customer orders and operated cash register.

● Prepared and served customer food orders.

Team Member, October 2022 - December 2022

Shake Shack, Washington, DC

● Prepared, cooked, and served food according to customer orders while adhering to company standards.

Cashier, january 2023- March 2023

Burlington, Washington, DC

● Restocked the sales floor.

● Answered calls from customers and resolved issues.

● Provided customer service in the store.

Cashier, March 2023- October 2023

Seoul Spice, Washington DC

● Prepped vegetables and food before opening

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● Taking payments for their food

● Handling online orders

Mail Clerk, April 2024- July 2024

Howard University

● Handling incoming packages and mail

● Scanning and sorting to the right area

● X-raying anything out of order

Angry Jerk, July 2024- August 2024

Dupont Circle Washington DC

● Front of the house handling food orders

● Using the POS Toast system to ring up orders

● Was a opener and closer for the store

Medstar Washington Hospital Center, November 2024- Current Washington DC, Dietary Aid

• Take menus

• Pick up patient trays

• Drop off patient trays

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