Banking & Client Services Professional Resume

POOJA TOOR

639-***-**** ***********@*****.*** SASKATOON, SK, S7M3H2

BACKGROUND

I am a motivated and customer-focused banking professional with hands-on experience in client service, problem resolution, and technology use in financial settings. Known for building strong client relationships, providing tailored financial solutions, and delivering excellent service under pressure. Proven ability to educate clients on digital banking tools and support financial goals through advisory conversations. EDUCATION

ASSOCIATE OF SCIENCE MAJOR IN MATHEMATICS

THOMPSON RIVERS UNIVERSITY 2017–2020

• Relevant coursework: Advanced Financial Accounting and Reporting EXPERIENCE

CONTINUE CARE AIDE THE CARTER HOUSE, SASKATOON, SK (JULY 2025–CURRENT) Provides personal care and activities of daily living for clients/patients/residents to encourage optimum level of functioning. Supports clients/patients/residents in meeting their physical, emotional, psychological, and spiritual needs.

CLIENT SERVICES REPRESENTATIVE CIBC, PRINCE ALBERT, SK (JULY 2023–NOV 2023, MARCH 2024–MARCH 2026)

Delivered personalized banking services while promoting CIBC’s products and services. Resolved client issues by actively listening and applying problem-solving skills. Guided clients in using mobile banking apps, enhancing digital adoption. Maintained up-to-date knowledge of banking regulations, products, and services. Built trust-based relationships that encouraged long-term client loyalty. SALES ASSOCIATE (CERTIFIED) 7-ELEVEN CANADA, PRINCE ALBERT, SK (APRIL 2021–MARCH 2025)

Delivered prompt and friendly customer service, maintaining high satisfaction. Handled transactions accurately using POS systems and ensured product availability. Applied organizational skills to maintain inventory and store presentation.

SUPERVISOR A&W; RESTAURANTS, PRINCE ALBERT, SK (SEPTEMBER 2020–JANUARY 2024) Led a team in delivering efficient customer service and operations. Managed cash handling, opening/closing procedures, and training new staff. Demonstrated leadership in maintaining operational standards and customer satisfaction.

SKILLS

• Conflict resolution

• Cashflow planning & management

• MS Office (Excel, Outlook, Word)

• Cross-selling of banking products

• Exceptional communication

• Fluent in English, Hindi, Punjabi

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