CUSTOMER SERVICE

JANUARY **** - APRIL ****

NOVEMBER **** - OCTOBER 2024

MARCH 2015 - DECEMBER 2019

GRADUATED 2024

HAR SAMEER SINGH

Address: *-*-**, **** ******* Apartment, Jalan Setia Gemilang, U13/45B, Seksyen U13, Setia Alam, 40170, Shah Alam, Selangor. AGE -23

+60-162****** ***********@*****.***

CAREER OBJECTIVE

• Highly motivated and results-oriented professional with a robust background in customer service and hospitality management. Demonstrates a proven track record of effectively troubleshooting and resolving complex customer issues while maintaining exceptional service standards. Adept at managing inventory, promoting new offerings, and generating detailed reports to support operational efficiency. Seeking to leverage my comprehensive experience in customer relations, problem-solving, and operational oversight to contribute to a dynamic organization where my skills can drive success and foster positive customer experiences.

JOB EXPERIENCE

MASK CAFÉ TAIPING

FLOOR SUPERVISOR/BARTENDER

• GREET CUSTOMERS AND TAKE ORDERS

• MIX DRINKS/ BARISTA -IF NEEDED

• CREATE AND PROMOTE NEW OFFERS

•PROMOTE THE CAFE

• KEY IN REPORTS AND STOCK

• KEEP THE PLACE CLEAN AND HYGIENE

TECHNO MECH SDN BHD (TENAGA NASIONAL BERHAD)

EXECUTIVE CUSTOMER SERVICE

• TROUBLESHOOT CUSTOMER ISSUES AND PROVIDE PROPER AND CLEAR JUSTIFICATION.

• KEY IN REPORT BASED ON CUSTOMER ISSUES SUCH AS HIGH BILL, OVER VOLTAGE/LOW VOLTAGE, RECONNECTION, TRIPPING, BILLING AND SO ON

• CALL BACK CUSTOMER IF NECESSARY

. MUST HIT KPI TARGET

•ESCALATE ISSUES TO THE RIGHT DEPARTMENT FOR FURTHER ACTION

• HANDLE INBOUND AND OUTBOUND CALL ALL OVER MALAYSIA

•HANDLES EMAILS AND LIVE CHAT

REFERENCES

PUAN CLERA - "TECHNO MECH SDN BHD"

TEAM LEADER

010*******

EDUCATION

SMK ST GEORGE TAIPING

SIJIL PELAJARAN MALAYSIA

• BAHASA ENGLISH - B • BAHASA MALAYSIA- C • PENDIDIKAN SENI-C • SEJARAH- C • MATHEMATICS- E • SCIENCE- E

OPEN UNIVERSITY MALAYSIA

DIPLOMA IN MANAGEMENT

EXPECTED COMPLETION- 2027

CGPA- 3.65

OPEN UNIVERSITY MALAYSIA

BACHELOR OF MANAGEMENT WITH HONOURS

SKILLS

ABLE TO MULTITASK

FAST LEANER

PROBLEM SOLVING AND TROUBLESHOOTING ISSUES

ABILITY TO WORK IN A TEAM

CUSTOMER SERVICE EXCELLENCE

LANGUAGE

ENGLISH- ABLE TO SPEAK AND WRITE

BAHASA MELAYU- ABLE TO SPEAK AND WRITE

Contact this candidate