Front Desk Specialist with Strong Customer Service
Resume:
KERVA GILLOT
Miami, FL *****
************@*****.***
Objective
Customer-focused administrative professional seeking a receptionist or front desk role where strong communication, customer service, and organizational skills can support daily operations and deliver a positive public experience.
Education
American Academy, Homestead, FL
High School Diploma August 1999 – June 2002
Grand Canyon University, Phoenix, AZ
Bachelor’s Degree (In Progress) April 2020 – Current
Professional Experience
50 State Realty – Receptionist
August 2008 – May 2015
Served as the first point of contact for visitors and callers in a fast-paced office environment
Greeted visitors, verified identification, and directed them appropriately
Answered incoming phone calls, responded to property-related inquiries, and routed calls as needed
Took accurate messages and maintained clear communication with staff
Provided general information and assistance to clients and the public
Marriott Residence Inn – Receptionist / Assistant Manager
September 2017 – November 2023
Greeted and welcomed guests and walk-in visitors professionally
Answered phone calls, responded to guest inquiries, and took messages accurately
Managed guest records, appointments, and scheduling
Assisted with coordinating meetings, interviews, and appointments
Stepped into leadership responsibilities when required to support operations
Addressed guest concerns promptly using strong problem-solving and interpersonal skills
Maintained a high standard of customer service in a hospitality setting
Miami-Dade County – Administrative Register
September 2024 – November 2024
Answered and routed incoming telephone calls professionally
Assisted callers by gathering information and responding to routine inquiries
Entered and updated information accurately for administrative records
Conducted basic research to provide accurate information
Took clear and concise notes to support administrative processes
Employment Gap
November 2024 – Present
Actively seeking better career opportunities while pursuing education aligned with skills and experience
Skills
Front desk and receptionist operations
Customer service and public interaction
Multi-line phone handling and message taking
Professional verbal and written communication
Data entry and basic administrative support
Ability to prioritize tasks and work independently
Reliable, punctual, and detail-oriented
Strong interpersonal and people skills
Team-oriented with the ability to work independently
Contact this candidate