Operations Leader and Customer Service Specialist

Richard McGuire

+1-252-***-**** *************@*****.*** Wilson, NC 27893

WORK EXPERIENCE

Customer Service Associate, Lowes

October 2022 - Present

Leveraged strong interpersonal skills to deliver high quality service to customers.

Made knowledge based product recommendations to continually upsell products and increase revenue

Customer Service Associate, Autozone

October 2016 - November 2019

Assist customers with selecting the right product for their needs.

Manager of Operations, New York State Division of Criminal Justice Services

March 2001 June 2018

Fulfilled key leadership position responsible for overseeing daily operations within a fast-paced environment.

Built, trained and managed a high performance team; closely monitored production and implemented

corrective action plans appropriately.

Implemented innovative process improvement initiatives to significantly increase efficiency and optimize the

use of available resources.

Demonstrated a strong attention to detail while generating detailed reports.

Provided technical support and training to NYS Law Enforcement Agencies.

Knowledgeable in many Federal and State government agencies primary functions, policies and procedures to

coordinate problem solving efforts.

Drafting Technician, Greenman Pedersen Inc.

February 1991 - April 1998

·Revised blueprints to enhance project clarity and compliance with regulatory standards.

·Created detailed technical drawings that facilitated effective communication of design concepts.

·Collaborated with engineers to refine project specifications and resolve technical challenges.

·Designed specifications that ensured alignment with industry standards and client requirements.

·Utilized site survey techniques to gather essential data, informing design accuracy and feasibility.

EDUCATION

Hudson Valley Community College

1990-1991

Higher National Certificate, Computer Aided Drafting and Design

To create precision drawings using various CAD software, advanced math and technical writing.

SKILLS

Criminal Justice, Customer Service, Detail Oriented, Highly Organized, Innovation, Interpersonal Skills, Law Enforcement, Leadership Development, Operations Management, Process Improvement, Supply Management, Team Building, Tech Support, Technical, Troubleshooting.

CERTIFICATION AND LICENSES --

Notary Public 2024

Computer Aided Drafting and Design 1991

Professional Development Drafting Certificate 1991

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