Compassionate Care and Call Center Professional
Resume:
WYSHONTHIA CUMMINGS
SKILLS
• Client Safety and First Aid
• Client Documentation
• Behavior Redirection
• Medication Administration
• Credit Card Payment Processing
• Call Documentation
• Data Entry and Maintenance
• Verbal and Written Communication
• Issue and Complaint Resolution
• Customer Account Management
• POS Systems and Ordering Platforms
• Call Center Operations
• Inbound and Outbound Calling
• Excellent communication
• CPR certification
• Patient confidentiality
• Documentation and recordkeeping
• Medication administration
• Medical terminology
• Problem resolution
• Call center experience
• Complaint handling
• Microsoft Excel
CERTIFICATIONS
• CPR, FIRST AID, BLS
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Also pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
WORK HISTORY
November 2023 - February 2025
DSP New Beginnings Behavioral Health, Conyers, GA
August 2020 - February 2023
Personal Care Aide Always Care For You, Hiram, GA
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
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Assisted with daily living activities, running errands, and household chores.
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Monitored clients' overall health and well-being and noted significant changes.
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• Completed regular check-ins and progress report for each client. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
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Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
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Utilized critical thinking skills to make sound clinical decisions in high- pressure situations, minimizing risks and ensuring patient safety.
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Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
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Provided compassionate end-of-life care, supporting patients and their families through difficult times.
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Made beds, swept floors and sanitized surfaces to support activities of daily living.
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Maintained clean and well-organized environment for client happiness and safety.
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Maintained daily living standards by assisting clients with personal hygiene needs.
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• Assisted patients with daily personal hygiene.
• Provided ongoing compassionate patient care for each client.
• Improved patient outlook and daily living through compassionate care. Helped clients with personal needs from exercise to bathing and personal grooming.
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CONTACT
46 McDonough Street, GA 30228
************@*****.***
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EDUCATION AND TRAINING
other
October 2019 - July 2020
Home Health Aide Pathmedic, Conyers, GA
January 2016 - June 2018
Patient Care Associate Medciphers, Norcorss, GA
September 2024 - November 2024
Medical Assistant Ankle and Foot Centers of America, Conyers, GA Supervised medication administration, personal hygiene and other activities of daily living.
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Tracked and reported clients' progress based on observations and conversations.
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Maintained clean and well-organized environment for client happiness and safety.
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• Assisted clients with bathing, dressing and incontinence care. Helped clients stay happy and healthy by providing mental and emotional support.
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• Improved patient outlook and daily living through compassionate care. Assisted with client personal care needs to foster independence and well-being.
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Tracked and reported clients' progress based on observations and conversations.
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• Managed patient transportation and appointment scheduling. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
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Maintained clean and well-organized environment for client happiness and safety.
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Engaged with patient family and friends to provide courteous visit experience.
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• Improved patient outlook and daily living through compassionate care. Documented patient intake and dietary requirements and aided with feeding and monitoring.
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Documented information in patient charts and communicated status updates to interdisciplinary care team.
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Sanitized, restocked, and organized exam rooms and medical equipment.
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Obtained client medical history, medication information, symptoms, and allergies.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
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Improved clinical workflow with introduction of electronic health records system.
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Followed appropriate procedures to minimize patient's exposure to radiation.
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Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
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EDUCATION
High School Diploma
Cornerstone Christian Correspondence, Townsend, GA
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