Hospitality Support & Customer Service Professional
Resume:
Professional summary
Customer service professional with over 5 years of experience in the hospitality, adept at enhancing client interactions and streamlining operations. Demonstrates exceptional skills in time management, problem solving, and data analysis, consistently achieving results while upholding high ethical standards. Committed to leveraging hospitality expertise and fostering teamwork to elevate service delivery and operational efficiency. Employment history
Clear plus Service and sales ambassador Denver international airport Sep 2025 - Present
Tom’s Watch Bar Host Denver, Colorado
Mar 2025 - Jun 2025
Pinky Promise Server/Bartender 1042 Northside Dr NW P125, Atlanta, GA 30318 Jun 2024 - Sep 2024
Davidson Hospitality Server 1 Interlock Ave NW Atlanta, GA 30318 Jun 2024 - Aug 2024
• Delivered exceptional service, enhancing guest satisfaction.
• Managed diverse customer needs, fostering a welcoming atmosphere. Amenan Oceane
Emmanuella Kouadio
Customer Service Agent (26 years old)
8000 E Girad Ave Apt 417, Denver, US, 80231
************@*****.***
Facilitate Clear Plus and TSA PreCheck enrollments, enhancing customer satisfaction. Deliver exceptional service in Amex lounges, enriching client travel experiences. Promote Clear Plus features, driving enrollment growth and fostering brand loyalty. Coordinated seating and server rotation, enhancing efficiency and customer satisfaction. Managed lost and found, ensuring secure handling and prompt return of items. Addressed customer inquiries with accurate information, improving guest experience. Resolved credit card issues swiftly, maintaining trust and smooth transactions. Welcomed guests with a friendly demeanor, fostering a positive atmosphere that encouraged repeat visits.
Managed seating arrangements to optimize flow, significantly reducing wait times and enhancing guest satisfaction.
Maintained accurate reservation logs and efficiently handled inquiries, contributing to seamless operations during peak hours.
Handled cash, reducing errors and boosting service speed for enhanced efficiency. Increased revenue and satisfaction by upselling premium drinks. Worked with kitchen staff to ensure timely service and a better dining experience.
• Collaborated with kitchen staff to ensure timely, accurate orders.
• Streamlined order processing, reducing wait times.
• Upsold menu items, boosting average check value. Flying Biscuit Host/Server 1001 Piedmont Ave NE, Atlanta, GA 30309 Nov 2021 - Jan 2023
• Enhanced customer satisfaction, boosting repeat patronage through attentive service.
• Collaborated with kitchen staff to streamline order processing and resolve issues swiftly.
• Maintained dining area cleanliness, ensuring a welcoming environment for guests.
• Trained new team members, sharing effective customer service techniques. Chemeketa Community College International Student Ambassador Salem, OR Jun 2019 - May 2020
• Facilitated orientation sessions for international students, enhancing their transition experience.
• Organized cultural events, fostering community engagement and inclusivity.
• Provided administrative support, ensuring accurate documentation and efficient processes.
• Resolved student inquiries, improving satisfaction and support services. CCTV Salem, Oregon Staff Producer Assistant (Volunteer) 575 Trade St SE Salem, OR 97301
Jul 2018 - Sep 2018
• Volunteered to assist with various production tasks, showcasing a proactive attitude and eagerness to learn industry-specific skills.
• Analyzed production schedules and workflows, identifying areas for improvement; contributed to process optimization and better resource allocation.
• Collaborated with production team to streamline workflows, resulting in more efficient resource use and reduced downtime.
Education
Political Science Georgia State University Atlanta Georgia Aug 2020 - Present
High School Diploma Morning Glory International School Abidjan, Ivory Coast Sep 2014 - Jun 2018
Courses
Business Economics Certified CI006/0511 University of Cambridge United Kingdom Skills
Problem Solving Data Analysis
Critical Thinking Hospitality
Time Management Project Management
Multitasking Communication
Customer Service Conflict Resolution
Client Retention Brand Promotion
Sales Strategies Relationship Building
Languages
French (Expert) English (Experienced)
References
Claudia Tucker Mertl
Rotary International
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Wladimir
Flying Biscuit Café
Additional information
Rotary international Member Various Awards 2022-2025
• EREY Eligible (2022-23)
• EREY Banner Eligible (2022-23)
• Paul Harris Fellow (2022-23)
• Paul Harris Society Eligible (2022-23)
• Sustaining Member (2022-23)
• TRF Giving (2022-23)
Internships
Government of Ivory Coast Voting Census Agent 5915 LAWRENCEVILLE,TUCKER, GA
Oct 2024 - Nov 2024
Led voter registration efforts, ensuring accurate data collection and timely reporting.
Implemented efficient processes, resulting in improved census accuracy. Coordinated with local officials to facilitate smooth census operations. Fostered community engagement, enhancing participation rates in voting registration. Grant coordination chairman 2025
Analyzed demographic trends to optimize census strategies. Identified data inconsistencies, contributing to more reliable voter information databases.
Meticulously verified voter information, maintaining data integrity. Developed comprehensive reports, aiding in strategic decision-making for future elections.
Assisted citizens with registration procedures, ensuring inclusivity. Provided clear guidance on voting rights, promoting informed civic participation. Meticulously verified voter information, maintaining data integrity and developing comprehensive reports for strategic election planning.
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