Customer Service Specialist with 8 Years Experience
Resume:
Brandy Thornsley
Lexington, TN *****
***************@*****.***
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Skills
Credit Card Payment Processing
Report Creation
Report Generation
Order and Refund Processing
Verbal and Written Communication
Customer Service
Understanding Customer Needs
Upbeat and Positive Personality
Call Documentation
Multitasking and Prioritization
Experience
August 2021 - November 2022
Teleperformance USA - Salt Lake City, UT
Customer Service Representative
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
October 2018 - January 2019
Yokahoma - Easley, SC
Quality Control Inspector
Assessed materials, parts and products for conformance with quality control requirements and production specifications.
July 2015 - July 2018
ITM - Coshocton, OH
Customer Service Representative
Made outbound calls to obtain account information.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
December 2008 - July 2015
Express Packaging Service - Newcomerstown, OH
Line Leader
Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
Identified and segregated non-conforming material and taught line-workers how to identify non-conformance.
Helped achieve team goals by rotating production lines and daily duties to meet demand.
Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
June 2006 - November 2008
Tom Shaflynn Attorney at Law - Coshocton, OH
Paralegal
Entered client data into [Software] to manage records and customer relationships
Filed pleadings and paperwork with court clerk to meet strict deadlines.
Reduced workflow downtime by effectively organizing and managing client billing and case management files.
Prepared clients for appointments, depositions and testimony.
Identified and analyzed legal documents, discoveries and contracts.
Education and Training
May 2006
Kaplan University Davenport, IA
Bachelor's Paralegal Studies
June 1995
Coshocton High School Coshocton, OH
High School Diploma
May 1995
Coshocton County Career Center Coshocton, OH
Certificate of Completion Business Management And Marketing
I was DECA president
[DECA] Member, 1995
3.7 GPA
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