Healthcare Administrative & Scheduling Specialist
Resume:
LOUISA RODRIGUEZ
**********@*****.***
SUMMARY
Administrative, patient service, and customer service professional with 17 years of healthcare experience and strong retail background in dairy and grocery stocking. Skilled in patient scheduling, insurance verification, referrals, front office support, HIPAA compliance, and high-volume call handling. Compassionate communicator known for professionalism and strong patient care. Open to healthcare, customer service, retail, administrative, and remote positions.
KEY ACHIEVEMENTS
• Maintained 95% scheduling accuracy in EPIC
• Supported high-volume clinics and multiple specialties
• Recognized for compassionate patient care and calm communication
• Trained and supported new front-desk and clinic staff
EXPERIENCE
Grocery Stocker – Dairy Department
Fred Meyer — Eugene, OR
11/2024 – Present
• Dairy product stocking
• Inventory rotation (FIFO)
• Unloading freight
• Markdown and scanning
• Customer assistance
• Cold storage and sanitation
Patient Scheduling Specialist
Oregon Imaging Centers — Eugene, OR
07/2024 – 10/2024
• Imaging appointment scheduling
• Patient phone support
• Referral entry and documentation
• Scrubbing schedules
• Transferring calls professionally
Patient Service Coordinator
Prairie Spine and Pain Institute — Peoria, IL
01/26/2024 – 05/30/2024
• Scheduled appointments and surgeries
• Checked patients in and out
• Collected copays
• Answered phones and supported patient inquiries
• Managed front desk operations
• Assisted with office cleanliness & patient amenities
• Provided compassionate patient service
Scheduling physical therapy appts
Remote Patient Support Representative
Brown & Tolen — Remote
06/2023 – 08/2023
• Remote appointment scheduling
• Call handling
• Appointment changes
• Calendar review
• Patient support
Patient Service Representative
Sutter Medical Foundation — Sacramento, CA
06/2011 – 06/2023
• Patient check-in & check-out
• Insurance verification
• Copay collection
• Referrals & authorizations
• EMR scheduling (EPIC)
• HIPAA and confidentiality compliance
• Daily communication with patients, physicians & care teams
Patient Service Representative
Sutter Medical Foundation — Roseville, CA
01/2006 – 06/2011
• High-volume phones
• Appointment scheduling
• Insurance authorization
• Medical records and scanning
• Customer service
EDUCATION
Florin High School – Sacramento, CA
Graduate 1998
TECHNICAL SKILLS
EPIC, EMR, HIPAA, Microsoft Outlook, Microsoft Word, Microsoft Excel, faxing, scanning, scheduling software, multi-line phone systems.
CORE SKILLS
• Patient Support
• Appointment Scheduling
• Insurance Verification
• Referrals & Authorizations
• Medical Billing
• Front Desk Coordination
• Customer Service
• Retail Stocking
• Cold Storage Handling
• Inventory Rotation
SOFT SKILLS
Compassionate • Reliable • Professional • Calm under pressure • Patient advocate • Strong communicator • Organized • Fast learner • Team-oriented
REFERENCES
Available upon request
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