Field Liaison - Customer Service - Security & Tech Support

Location:

Bradenton, FL, 34208

Salary:

40000

Posted:

December 28, 2025

Contact this candidate

Resume:

SHERMAN TYSON

Professional

941-***-**** **********@*****.*** Bradenton, United States

www.linkedin.com/in/sherman-tyson-03b40744

EMPLOYMENT HISTORY

Security Guard at Envera Systems

December 2018 - October 2025, Sarasota

● Helped to secure access control points in over 350+ communities by monitoring CCTV’s and NextGen software. Access control at Security Gatehouses.

● Knowledge of responding to emergencies and trespass to property. Field Liaison/Dispatch at Comcast

July 2014 - December 2018, Sarasota

● Field liaison between customer service, customers, and technicians.

● Input and program equipment in computer systems to activate services and equipment.

● Troubleshoot cable equipment, schedule service appointments, and make notations as needed per scheduled work orders for repairs and service. Customer Service at APAC

December 2011 - July 2014, Sarasota

● Provide excellent customer service to inbound calls requesting service to current customers and generating new business via cross-selling products for sale.

● Consistent +90% quality control on all calls, sales and service.

● Set a record in the department for monthly sales and sales conversions.

● Trained new employees according to standard operating procedures for improved sales results.

SKILLS

Customer Service Sales Management Communication

CRM Systems

SUMMARY

Dedicated professional with 7+ years of experience, proficient in customer service and management. Deep expertise in telecommunications and security sectors. Thrive in dynamic environments. Achieved consistent quality control of over 95% on all calls, sales, and service, while setting departmental records for monthly sales and conversions. Worked with well-known companies like Envera Systems and Comcast. Biggest strengths include exceptional communication, sales acumen, and proficiency in CRM systems. Passionate about delivering outstanding customer experiences.

EDUCATION

Elementary Education North Hampton

Area Community College

Relevant coursework includes: Psychology and General Education

General Studies, General, Eastern

Mennonite High School

May 1989 - May 1990, Harrisonburg

LANGUAGES

English C1

REFERENCES

Supervisor from Envera Systems

941-***-****