Operations Leader with Strong Team & Process Focus

PROFESSIONAL SUMMARY

Dynamic General Manager with a proven track record at Swenson's Drive-

In, excelling in operations management and team leadership. Enhanced staff performance through targeted training programs and streamlined processes, achieving significant improvements in service quality and efficiency. Strong problem resolution skills complemented by a commitment to fostering a positive work environment. WORK HISTORY

General Manager, 03/2007 to 09/2024

Swenson's Drive-In - Akron, OH

Banker, 12/2014 to 04/2017

Huntington Bank - Wadsworth, OH

EDUCATION

CONTACT

Address: Clinton, OH 44216

Phone: 330-***-****

Email: **************@*****.***

WWW: Bold Profile

SKILLS

BRADLEY HOUSTON

Led daily operations to ensure high-quality service and customer satisfaction.

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• Managed budgeting and financial planning to optimize profitability. Developed training programs to enhance staff performance and operational efficiency.

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Implemented inventory management systems to reduce waste and improve stock accuracy.

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Fostered a positive work environment through effective team leadership and conflict resolution.

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Streamlined processes to enhance workflow efficiency across all departments.

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Managed daily banking operations, ensuring compliance with regulations and internal policies.

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Trained and mentored junior staff on banking procedures and customer relationship management.

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Streamlined loan processing workflows, reducing turnaround times for approvals significantly.

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Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

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Developed and maintained strong customer relationships, providing exceptional service and advice.

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Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.

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• Leadership and team building

• Problem resolution

• Operations management

• Team player

• Efficient multi-tasker

• Team leadership

• Training and coaching

High School Diploma

Coventry High School - Akron, Ohio

Accounting

University of Akron - Akron, OH

• Honor Roll Freshman-Senior years

• 3.75 GPA

• Who's Who Among American High School Students Member Extracurricular Activities: Track, Marching Band, Concert Band, Choir, Volleyball, Chess Club, Martial Arts.

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• Buckeye Boys State

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