Senior Virtual Infrastructure Engineer with IT Leadership
Resume:
Steve Novotny
*** ********** *****, ***** **, ***05
*****.*******@*****.***
OBJECTIVE
To obtain a challenging position with a market leading organization that utilizes my technical expertise, as well as experience in project management, problem solving, and customer service. HIGHLIGHTS
■ Knowledge & Experience: System and network administration experience combined with competencies that include network planning, implementation, solving challenging situations, and strong customer support. I am able to quickly learn new technologies and adapt to changes – strong documentation skills.
■ Project Management: Confer with users and managers, analyze needs, determine technical requirements, develop detailed project plans, allocate resources, prioritize and coordinate elements to meet timelines and consistently exceed expectations. – Strong written and verbal communicating.
■ Teamwork: Work with numerous/simultaneous projects as a part of an IT team, as well as individual projects.
PROFESSIONAL EXPERIENCE
Coventry/Aetna/CVS Health – Cranberry TWP, Pennsylvania December 2010 – January 2024
Virtual Infrastructure Engineer
Coventry and Aetna acquired by CVS health in 2017.
• Performed duties related to Virtual Infrastructure Engineering, from bare metal to ESXi vCenters consisting of over 5,000 plus hosts.
• Annually researched ESXi upgrades from 4.0 to 7.0. Configured remediation of host patches and upgrades.
• Responded to VMware critical vulnerabilities and assessed with Security team on patching stipulations.
• Assessed hardware suitability as infrastructure grew and worked on acquiring new hardware if necessary.
• Consistently accessed hardware via Intelligent Platform Management Interfaces and Baseboard Management Controllers for hardware troubleshooting and upgrading. Interfaces include HP (iLO), Dell EMC (iDrac), Cisco UCSM, IBM and Nutanix.
• Performed hardware Life Cycle Management (LCM) required for ESXi versioning.
• Installed, configured and maintained VMware vRealize Operations Manager 7.x – 8.x.
• Assisted internal Citrix team with VDI deployment.
• Large contribution to VMware Horizon virtual desktop configuring and deployment. Harsco Metals / Division of Harsco Corporation – Cranberry Township, Pennsylvania March 2004 – June 2010
Network Administrator / Analyst
In charge of network configuration and maintenance of a Microsoft Windows 2003/IBM AS/400 centralized Data Center, along with telecommunications implementation, management of Domain Controllers and various types of end-user equipment throughout North America.
• Managed network for 50+ locations throughout US and Canada supporting 500+ nodes. Support included 40+ Server 2003 servers, NetApp FAS 2020, DNS / DHCP / GPO and AD administration.
• Responsible for WAN and LAN configuration and support of MPLS, SSL VPN, Cisco routers and layer 3 switches. Reduced costs by 15% over 3 years while doubling the bandwidth at 95% of remote offices. Hands-on experience with Cisco 2600 and 2800 routers and Cisco 4507 switch.
• Managed WAN uptime with monitoring/reporting tools; WhatsUp Pro and NetFlow Analyzer for proactive support to business operations. Maintained 99% uptime SLA for all circuits.
• Setup jobs and monitored backups using Backup Exec 12 and various LTO drive solutions.
• Assisted in design/setup and daily maintenance of onsite Avaya S8300 VOIP phone system.
• Participated as a division team member of Global Infrastructure Services to support Network Associates anti-virus software, Microsoft SMS 2003, WebSense and other global enterprise systems.
• As a divisional Network Administrator, tested and assisted in transition of PeopleSoft from Terminal Server to Citrix MetaFrame.
• Created and maintained documentation for system/application disaster recovery plans along with P&P audit evidences for supporting Sarbanes-Oxley.
• Provide helpdesk support for end users issues consistently hitting 75% SLA completion of technical issues within 24 hours.
• Assisted with mobile phone program to consolidate to one vendor, pool minutes and administer through web interface. Maintained consistent costs while upgrading plans to Blackberries and adding data cards.
TECHNICAL PROFICIENCIES
Environments: Cisco, Microsoft Windows servers and workstations, DELL/HP/Compaq Servers and IBM workstations, AS/400, Cloud computing (Azure AWS) Enterprise Networking: DHCP, DNS, WINS, VPN, VLANs, Active Directory Services, SQL Server 2000, Netware Directory Service, Exchange 5.5/2000/, Windows VB Scripting, Systems Management Server 2003, Terminal Server, DELL OpenManage. EDUCATION
La Roche University – Pittsburgh, Pennsylvania
Bachelor of Science, December 2002, 3.5 GPA
CERTIFICATION, TRAINING, AND CLEARANCE
Planning and Deploying Microsoft SMS 2003, Riverhead Training, 2004.
Research: 50-page/7 chapter - Network Security - La Roche, 2002.
Introduction to System and Network Security, 2001.
Microsoft Exchange 2000 Administration, 2001.
Microsoft Windows 2000 MCP Certification - June 2000.
Northrop Grumman Government clearance, 1998.
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