Payroll and Administrative Specialist

Jessica Marquez

Sacramento, CA ***** 916-***-**** *************@*****.***

S U M M A R Y O F Q U A L I F I C A T I O N S

With over 10 years of proven, combined experience, involving providing exceptional Customer Service, Quality Control, Operation and Office Support. Bi-literate, team-player with the personal drive to succeed. I am able to meet and exceed required company goals daily, weekly monthly. Highly motivated to improve and contribute to the success of a growing company. S K I L L S

• Bi-literate in Spanish and

English

• Proficient in Microsoft

Office Suite

• Extremely detailed oriented

• Filing/Data Entry

• Attain production and quality

control

• Clerical and administrate

experience

• Multi-tasker

• Punctual

• Enthusiastic

• Quality Work Ethic

• Self-Driven

• Microsoft Excel

• Microsoft Word

• Type 45 WPM

• Quickly master product

knowledge

P R O F E S S I O N A L E X P E R I E N C E

Randstand Staffing Sacramento, CA

Payroll Admin 2023/Present

• Collecting sorting and scanning timecards and then saving in an N drive.

• Enter data into payroll and administrative databases and software programs

• Collecting and verifying timesheets and payroll information from employees

• Maintaining accurate records of payroll documentation.

• Processing new employees and creating their profile in AX.

• Responding to payroll-related inquiries and resolving concerns via email teams' phone or personally with the Plant managers Supervisors team leads and agencies.

• Enter MFG codes which displays how the company allocates employee hours and wages across departments, projects.

• Adhered to all company policies and procedures.

• Greet visitors in lobby and assist them with the reason for their visit.

• Preparing weekly payroll reports for review by management.

• Multitasked in a very busy and fast paced office environment.

• Help and translate to employees with questions or concerns about timecards or any work-related questions.

Dealer Track Technology Sacramento, CA

Client Services Representative 2021/2023

• Promptly replied to email messages, faxed and serviced tickets.

• Engaged customers and determined how to assist them in a timely manner.

• Answered and effectively responded to inbound phone calls via call center applications.

• Processed applications for duplicate vehicle titles, payments or changes to vehicle titles.

• Used company proprietary software for research, data entry and account follow-up activity.

• Accurately, compiled/copied/maintained data records and reports.

• Prepared FedEx labels via computer and zebra printer.

• Adhered to all company policies and procedures.

• Managed, implementation and coordination of multiple activities and schedules.

• Multitasked in a very busy and fast paced office environment. All Maintenance Inc

Office Assistant/Receptionist Sacramento, CA

2017/2021

• Greeted clients, vendors, and staff members entering establishment.

• Determined nature and purpose of visit and directed them to specific destinations.

• Complied with company policies guidelines procedures and operations running efficiently.

• Operated office equipment; fax machines, copiers, and phone systems.

• Maintained computer programs for spreadsheets, word processing, database management, and other applications.

• Answered telephones, took messages and transferred calls to appropriate individuals.

• Preformed safety procedures, arranged conferences, meetings with manager/property managers.

• Composed, typed, and distributed meeting notes, routine correspondence and reports.

• Sorted mail, located information and replied to incoming correspondence in compliance with the work load as received.

• Communicated effectively and cooperatively with a diverse population of clients/staff. Jessica Marquez

Sacramento, CA 95828 916-***-**** *************@*****.*** Rite Aid Sacramento, CA

Sales Associate/Cashier 2016/2017

• Greeted visitors/callers, handled inquiries and directed them to the appropriate personnel.

• Resolved customer complaints providing world class satisfaction.

• Operated a cash register, received payments from customers and made changes and processed checks/charges/debit transactions.

• Expeditiously answered multi-phone lines in a friendly tone.

• Compared disputed merchandise with original requisitions and information from invoices and prepared invoices for returned goods.

• Coached and trained new cashiers on all duties associated with their new position.

• Promptly assisted customers to avoid delays in service.

• Reviewed invoices/bills for accuracy.

Smart & Final Sacramento, CA

Cashier/Produce Clerk 2013/2014

• Operated cash register and processed sales transactions accurately.

• Set up advertising/promotional displays weekly.

• Checked product date codes to validate proper rotation, stocked shelves, end displays and refrigerated /frozen cases.

• Cleaned and maintain sanitation standards in all interior and exterior areas of store as directed by management per OSHA.

• Verified customers eligibility when selling alcoholic beverages.

• Preformed basic bookkeeping duties, recorded lost/damaged goods and store supplies using appropriate tools.

• Observed and alerted safety monitors for unusual customer behavior. E D U C A T I O N A ND T R A I N I N G

Gerber Adult School Sacramento, CA

High School Diploma

Women’s Empowerment Sacramento, CA

Job Readiness Program/ INTEL

Certificate of Completion

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