Office Operations & Customer Service Leader

Experience

Robinson Construction Taylorsville, MS

Office Assistant Manager 08/2020 - 11/2024

Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 15% annually Provided customer service and was involved in training new team members each month Developed relationships with new staff members, and assisted existing staff members in their career development Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of annually Texas de Brazil Brazilian Steakhouse Addison, TX Hostess/To-Go Specialist 08/2017 - 01/2020

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 12% annually Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Continually updated a leadership resume and honed skills by participating in various management trainings Recruited paid staff members to assist with event management and implementation of a volunteer retention bonus program Developed relationships with [x} new staff members, and assisted [x] existing staff members in their career development Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction

The Cheesecake Factory Dallas, TX

Hostess/To-Go Specialist 02/2014 - 05/2017

Provided customer service and was involved in training new team members each month Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and a lnincrease in crew satisfaction

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average annually Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

The Cheesecake Factory Dallas, TX

Hostess/To-Go Specialist 02/2014 - 05/2017

Provided customer service and was involved in training new team members each month Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and a lnincrease in crew satisfaction

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average annually Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Skills

Customer service, Food service, Restaurant experience, Communication skills, Time management, English, Computer literacy, Microsoft excel, Guest services, Microsoft word, Customer service Education

Vista College Richardson, GA

Medical Administrative Assistant 10/2021

Lisa Charbonneau

945-***-**** **********@*****.*** Garland

Graduated with 3.3 GPA

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