Marriott Concierge Specialist with Elite Experience
Resume:
PHONE 234-***-**** CELL/ *********@*****.*** E-MAIL JANA.L.WOODIE
JANA L. WOODIE
OBJECTIVE
A position within Marriott I providing the opportunity to make a strong contribution to client/consumers through continued development of professional skills learned from both formal education and past work experiences.
EDUCATION
Alton Senior High School Alton, IL
Lewis and Clark Community College Godfrey, IL
Accounting and Business Management
WORK EXPERIENCE
May 2023-present Marriott International Solon, OH
Marriott Ambassador Services~Personal Ambassador
● Ambassador Associates are responsible for delivering on the Ambassador Brand Promise: Deliver an exclusive, personalized service for Marriott Bonvoy's most loyal Members. Anytime, Anyplace!
● Personal Ambassadors are the main point of contact for Ambassador Elite Members. Ambassadors are responsible for gathering information and using Empower to document our Members' needs. The Ambassador builds relationships by assisting our Members with their travel needs, looking beyond the norm to find opportunities to create memorable experiences with a primary focus should always be on our Members with timely responses and outreach.
● Assist with any and all travel needs, from booking and canceling reservations, early check-ins, dinner reservations, quarterly promotions, suite upgrades or any form of account or program support required.
October 2018-May 203 Marriott International Solon, OH Marriott Sr. Elite Services Specialist
Promoted to provide enhanced hospitality expertise to support elite loyalty & customer care requests using voice, email, & chat & creating effortless experiences, handling more complex account requests, & escalated guest stay issues & concerns. Providing customer support & open communication with Marriott properties & related company contacts. Possessing a thorough understanding of loyalty benefits & services, Case Management & other company procedures as necessary.
July 2018- October 2018
Marriott Rewards Specialist
Identifying guest reservation needs, using sales techniques to maximize revenue, ensuring compliance with policies & procedures for special booking rules & requests, loyalty & case management. May 2018-July 2018
Reservation Sales
Answer all incoming telephone calls & applicable correspondence for Marriott Bonvoy program in a friendly & efficient manner to ensure that every customer is satisfied.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognizing opportunities to up-sell and enhance reservation to create a better Marriott experience. September 2017- May 2018 VXI Global Services
Customer Service Representative
● Answers customer/client requests or inquiries concerning services and products and reports problem areas. Continually maintain working knowledge of all company products, services and promotions, while making recommendations according to customer’s needs.
May 2016- September 2017 Things Remembered
• Maintained a high degree of product knowledge & accuracy processing orders, reporting corrections, submitting order change requests, etc. by responding to inquiries regarding order status, order changes, returns, billing, shipping charges, etc. while maximizing each sales opportunity.
• Builds relationships with customers by following up post sale to ensure customer satisfaction and places outbound calls to promote special sales events & meeting quality, sales and shrink goals. INTERESTS AND ACTIVITIES
Church Administration, Music Minister, Personal Shopper Entrepreneurship, Ministry & Community Helps, Travel
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