Customer Service Manager with 20+ Years Experience
Resume:
Tanya Jennings
Customer Service Manager
Liberal, KS 67905
************@*****.***
Professional Summary
#readytowork
Authorized to work in the US for any employer
Work Experience
Sales Associate
Clear Choice Payments-Liberal, KS
November 2024 to September 2025
B2B Sales
Sales Associate
Clear Choice Payments-Liberal, KS
November 2024 to September 2025
B2B Sales
Customer service manager
Safeway-Mesa, AZ
April 2024 to November 2024
Assistant Manager
Circle K-Mesa, AZ
August 2023 to April 2024
1. Outstanding customer service
2. Leadership
3. Cash handling
4. Audits
5. Merchandising
6. Training
7. Open/closing store operations
8. Assisting the manager in daily operations of the store 9. Handling customer incidents or concerns
10. Setting a good example for co-workers
Sales Associate/Cashier/Customer Service
Macy's-Eugene, OR
February 2014 to April 2018
I performed all customer service and sales associate duties. Giving outstanding customer service to all customers. Helping them with any needs with their purchases. Sales Associate
Lou Fusz Mitsubishi - Ellesville-Ellisville, MO
March 2006 to July 2011
I was a automobile sales associate. I was bonded through the state of Missouri. I wrote legal contracts and assisted customers with their purchases.
Store Manager
Family Video-Litchfield, IL
February 2001 to January 2006
I performed all duties associated with being a store manager. I performed all the cash handling and banking responsibility. I did inventory and presentation duties. I was responsible for employees schedules and motivation.
Manager
RJ’S Sports Bar & Grill-Staunton, IL
April 1999 to February 2001
Craps Dealer/ Blackjack Dealer
President Casino-St. Louis, MO
April 1997 to March 1999
Customer Service Manager
Safewsy
Education
High school diploma
Erie High School-Erie, IL
August 1990 to June 1994
Skills
• CCC
• Retail industry recruitment
• Customer satisfaction improvement
• Appliance sales
• Supermarket experience
• Customer service management
• Fashion retail
• Host/Hostess
• Phone answering
• Succession planning
• NCR POS
• Loyalty programs
• Jewelry store experience
• Cash Register (10+ years)
• Construction Experience (2 years)
• Client rapport building
• Customer Care (10+ years)
• Retail Sales (5 years)
• Retail price checking
• English
• Direct sales
• Payroll
• Inventory Control (5 years)
• Conducting sales calls
• Word (Less than 1 year)
• Data Entry (2 years)
• Business development
• Customer returns handling
• Live chat
• Data entry
• Balancing cash drawers
• High-end sales
• Negotiation
• Merchandising display arrangement
• Retail shipping operations
• Enterprise sales
• Payment reconciliation
• Retail sales - Retail sales experience (6-10 years)
• Dealership experience
• Organizational management
• Communication skills (8 years)
• Special order processing
• Pet care
• Financial management
• Writing skills
• I have been a server for Davd and Busters and TGIF. I briefly bartened at Bennigans.
• Mentoring
• Time Management (6 years)
• GM vehicles
• Management (6 years)
• Dog handling
• Dog training
• Supervising experience (10+ years)
• Animal handling
• Cash management
• Technical sales
• Sales strategy
• Strategic promotions
• Staff scheduling
• Cash handling (10+ years)
• Team building
• Store closing procedures
• Payment card processing
• Retail emergency response
• Outside sales
• Phone etiquette
• Jewelry sales
• Front Desk (10+ years)
• Basic math
• Sales negotiation
• Call Center
• Payment verification
• Organizational skills
• Customer inquiry handling
• Leadership Experience (10+ years)
• Retail security monitoring
• Filing
• Account management
• Making change
• Cleaning Experience
• Heavy lifting
• Detecting counterfeit currency
• Department store experience
• Human Resources
• Sales Management (2 years)
• Telemarketing
• Computer skills
• Retail management
• Team management
• Initial Contact (sales skills)
• Marketing
• Customer Experience (10+ years)
• Depositing cash
• Assistant manager experience (3 years)
• Serving
• Facilities management
• Schedule management
• Training
• Purchasing
• Fast learner (10+ years)
• Front desk
• Upselling
• Sales management
• Inventory control
• Cash handling machinery
• Customer complaint resolution
• Cross-selling
• Assistant Manager Experience (4 years)
• Weight loss
• Promoting products
• Conflict management (4 years)
• Time management (4 years)
• Office management
• Cash Handling (10+ years)
• Phone communication
• Food Service
• Computer literacy
• POS (7 years)
• Store Management Experience (6 years)
• POS (10+ years)
• Working with high schoolers
• Clothing store experience
• Specialty store experience
• Revel POS
• Store management (5 years)
• Team motivation (leadership skill)
• Workforce planning strategy
• Leadership (10+ years)
• Guest services (10+ years)
• Office experience
• Performance management
• Store layout management
• Store opening procedures
• Recruiting
• Loss Prevention
• Closing sales
• team player (10+ years)
• Product demos
• Visual design
• Team development
• Providing product information
• Guest Services (10+ years)
• Excel
• Computer skills (5 years)
• Team leadership
• Refund processing
• Retail math
• Cash register (10+ years)
• Sales (8 years)
• Stocking
• Inventory (5 years)
• Inventory management
• Restaurant experience
• Cash register operations
• Cashiering (10+ years)
• Pricing
• Product management
• Retail Management (6 years)
• Business management
• Administrative Experience (3 years)
• Staff training
• Operations management
• Typing
• Barcode scanning for logistics
• Merchandising (1 year)
• POS
• Benefits and compensation experience within retail
• Serving Experience
• Hospitality
• CUSTOMER SERVICE (10+ years)
• Customer support
• Customer relationship management
• Greeting customers
• Sales Experience (5 years)
• Bartending
• Gift wrapping
• POS systems
• Convenience store experience
• Filing (3 years)
• Sales goal setting
• Store maintenance
• Yoga
• Inside sales
• Safety management within retail industry
• Storytelling
• Upselling (10+ years)
• Training & development
• Grocery store
• Micros POS
• Communication skills
• Customer service (10+ years)
Certifications and Licenses
Driver's License
Missouri Gaming Badge
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