Application Support Engineer with 2+ Years Experience

Resume

Name: Atish Gopal Jadhav Email: **************@*****.*** Mob No: 914-***-****

Having 2.5 years of experience in Application and Production support using Oracle and UNIX technology. Good experience on Control-M tool and ample knowledge of ITIL guidelines. Experience in Banking management system, Production support monitoring and troubleshooting. Working on build of project or environment driving the incident management within to work in creative and challenging environment where I will be able to extract maximum knowledge from the available resources and enhance my technical skills, simultaneously deploying my knowledge for the growth of organization and myself.

Application Support & Maintenance

Incident Management & Troubleshooting

Unidesk / Jira / Service Now / ITSM Tools / ITIL

Log Analysis & Monitoring (Dynatrace)

SQL

API / Web Services Support

Software Deployment & Release Support

Microsoft Excel

Software Testing

RPA Technologies

IT infrastructures: VDI, ACCOPS.

Windows Server (2012,2016,2019) & Linux server

Web Technologies

Application Support Engineer (Rego Digital- Solutions Indian Private Limited) (20 Jan 2023 - Present)

Project – CIBC

Responsibilities: -

●Start / Stop applications & processes, File system management Tasks, Systems and Services Health Checks, Data Management tasks.

●Monitoring the application and performing server health checks.

●Managing and tracking issues using Service Now ticketing tool.

●Raising Incident and Change Requests involving Production environment on frequent basis and ensuring approvals and Testing Sign Off from QA team.

●Manage incidents and provide resolution meeting established SLA/OLA.

●Co-ordinate with appropriate team like DBA, System Admin, Developer and QA.

●Co-ordinating with various business users on daily basis and resolving issues around derivative’s confirmation with respect to the trade.

●Proactive monitoring & maintenance to avoid any service disruption.

●Working on the issues highlighted by customer/support team.

●Escalating application or production issues to the L2 or L3 or infrastructure team as and when required and following up with them for consistent RCA.

Degree :- Mechanical Engineering from SGBU Amravati with 8 CGPA (2022)

Diploma :- Mechanical Engineering from MSBTE with 60% (2019)

HSC :- Maharashtra State Board with 58% (2016)

SSC :- Maharashtra State Board, with 60.40% (2014)

Name : Atish Gopal Jadhav

Date of Birth : 31 May 1998

Permanent Address : At post mahur Ta. mahur, Dist. Nanded,431721

Current Address : F No 102 Sriniwas, Charwada, Manjari BK, Pune 412307

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Pune SIGNATURE

Date: ( Atish Jadhav )

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