Customer Service & Logistics Professional

**Katherine Alvarado Rosales**

**Gainesville, GA**

**Phone:** 470-***-**** **Email:** *****.******@*****.***

**Social:** @kathyy.alva

**Objective**

Reliable and hardworking professional seeking a position to contribute strong customer service and operational skills. Proven ability to excel in fast-paced environments, including food service and logistics, with a commitment to professional growth and team success.

**Skills**

• **Customer Relations:** Professional communication, conflict resolution, and guest greeting.

• **Operations:** Cash handling, POS system proficiency, and order management.

• **Logistics:** Efficient warehouse processing, productivity maintenance, and safety compliance.

• **Soft Skills:** Punctual, team-oriented, and thrives under high-pressure situations.

**Work Experience**

**Food Service Associate / Server / Hostess**

Rosati's Pizza Hoschton, GA

• Delivered high-quality customer service by greeting guests and managing seating flows.

• Processed accurate food and beverage orders via phone and in-person transactions.

• Managed financial transactions securely using the POS system, ensuring daily balances were accurate.

• Collaborated with kitchen staff on food prep and maintained strict cleanliness standards to ensure food safety.

**Warehouse Associate**

FedEx Ground Braselton, GA

• Maintained high productivity rates within a fast-paced, high-volume shipping environment.

• Successfully met rigorous deadlines while ensuring all safety protocols were strictly followed.

• Coordinated with team members to streamline workflow and minimize processing errors.

• Demonstrated a strong work ethic through consistent attendance and reliability.

**Availability**

• **Schedule:** Flexible; available for evenings, weekends, and holidays.

• **Transportation:** Reliable personal transportation.

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