Human Resources Student Seeking Internship Opportunities

Alana Ciccocelli

267-***-**** *******@***.***

EDUCATION

The Pennsylvania State University University Park, PA May 2027

Bachelor of Arts, Human Resources Dean’s List (3/5) Summary

Human Resources student with leadership, training, customer relations, and conflict-resolution experience across high- volume hospitality and philanthropic settings. Strong communicator with proven ability to build relationships, support team engagement, and adapt quickly in fast-paced environments. Seeking an internship to contribute to recruiting, onboarding, learning and development, employee engagement, and compliance support. Work Experience

StageWest State College, Pennsylvania

Bartender October 2024 - Present

• Increased drink sales by 20-30% through strategic upselling

• Maintained college course load while also working 20 hours per week

• Efficiently served an average of 600+ customers per shift in a high-volume environment

• Adhered to all company policies and procedures regarding alcohol consumption and serving laws Ocean Drive Sea Isle City, New Jersey

Lead Cocktail Waitress May 2023 - Present

• Trained 25+ new hires, helping reduce onboarding time

• Supported a bar serving 2,000+ customers per weekend during peak season

• Utilized strong communication skills to ensure efficient coordination between bartenders and waitstaff

• Consistently received 5-star feedback, maintaining 95%+ costumer satisfaction based on guest loyalty

• Resolved customer issues quickly and professionally, preventing escalation and ensuring positive guest experiences Campus Involvement

Alpha Phi State College, Pennsylvania

Junior THON Chair

• Led fundraising initiatives for the largest student-run philanthropy in the world, contributing to year-long engagement and donor outreach

• Delivered presentations and regular updates to peers, strengthening participation, communication, and team involvement

Volunteer Experience

Mustard Seed Communities Montego Bay, Jamaica

Mission Trip Volunteer August 2023

• Collaborated with a diverse team to complete daily care tasks and deliver meaningful assistance

• Strengthened cultural competency and global awareness through hands-on service with vulnerable communities

• Adapted quickly to new environments and resource-limited settings while providing compassionate, person-centered support

Skills

HR Skills: Training and onboarding support, employee engagement, conflict resolution, team communication, leadership Technical: Microsoft Excel, Word, PowerPoint, Outlook, Google Suite, Canva Interpersonal: Relationship building, cultural awareness, adaptability, problem-solving, professionalism

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