Customer Service Specialist with Client-Focused Expertise
Resume:
Dejahnique Roland
Columbia, MO *****
*******************@*****.***
Professional Summary
I am an accomplished customer service representative with extensive experience in delivering exceptional support and care. Proficient in customer relations and equipped with strong communication and multitasking abilities, a commitment to enhancing client experiences is evident in every interaction. Demonstrated a passion for the role by consistently providing high-quality service and nurturing relationships with clients, while also managing complex situations effectively. Aiming to further develop skills and knowledge in the customer service field, focusing on continuous growth and improvement. Excitement for opportunities that foster learning and professional advancement in customer service is a driving force.
Authorized to work in the US for any employer
Work Experience
USPS Mail Carrier
Post Office USPS-Columbia, MO
August 2024 to Present
Delivering mail and packages to customers
In Home Aide
Advantage-Columbia, MO
September 2023 to May 2024
* Provided quality patient care, including administering medications, changing dressings, and monitoring vital signs
* Assessed clients’ physical and mental health and reported any changes to the physician
* Maintained detailed records of patient care, including changes in health status, treatments, and procedures
* Cleaned and sanitized patient rooms, bathrooms, and other areas to ensure health and safety Customer Service Representative
MBS-Columbia-MO
October 2021 to July 2023
As a Customer Service Representative at MBS, the focus was on delivering outstanding support to clients while efficiently managing inquiries and issues. This role required a strong commitment to customer satisfaction, showcasing the ability to adapt to various situations and resolve problems effectively. With a solid foundation in communication and multitasking, the position involved collaborating with team members to enhance service delivery.
* Managed customer inquiries and provided timely solutions, ensuring high levels of satisfaction.
* Utilized Microsoft Office and troubleshooting skills to streamline processes and improve efficiency.
* Engaged in team activities to foster a collaborative work environment and enhance service outcomes. Cashier
McDonald's
December 2017 to January 2020
1. Cashier
2. Placing orders
Education
High school diploma
Hickman Mills Sr. High School
Upper secondary education
None
Skills
• Computer skills
• Customer support
• Cash handling
• Annuities
• Appointment scheduling
• Balancing cash drawers
• Microsoft Word
• Algebra
• Administrative experience
• B2B
• Handling customer inquiries
• Data entry
• Greeting customers
• Driving
• Phone etiquette
• Commercial cleaning
• Phone communication
• Maintaining patient confidentiality
• Computer operation
• B2B sales
• Productivity software
• Guest reservation booking
• Handling customer service requests
• Customer relationship building
• Communication skills
• CRM system proficiency
• Customer service
• Microsoft Teams
• Client interaction via phone calls
• Microsoft PowerPoint
• Inside sales
• QuickBooks
• Financial services
• Customer communication
• Multi-line phone systems
• Mathematics
• File organization
• Stocking
• Filing
• Typing
• Attention to detail
• Microsoft Outlook
• Microsoft Office
• Negotiation
• Office experience
• Call center experience
• Google Workspace
• Document management
• Ability to follow instructions
• Client email correspondence
• Organizational skills
• Retail sales
• Leadership
• Written communication
• Processing cash transactions
• Zoom
• CPR
• Clerical experience
• Delivery driver experience
• Custodial experience
• Time management
• Hotel and accommodations guest special request handling
• Order entry
• Sales
• Live chat
• Counting cash
• Microsoft Excel
• Record keeping
• Cash register
Certifications and Licenses
Driver's License
CPR Certification
Additional Information
I’m a very hard worker, love working with a team, a great leader, very respectful, and loves to see people smile
Contact this candidate