Tech Support and Graphic Design Specialist

Nafis Anjum

Los Angeles, CA ***** (C) 213-***-**** (E) ***************@*****.*** (L) www.linkedin.com/in/nafis-anjum Professional Summary

Graduated with a Master of Science in IT at Westcliff University. I possess six years of graphic design expertise. Proven ability to mentor colleagues, build client relationships, and solve complex challenges through a hands-on approach. Skilled in guiding teams to achieve their goals while delivering client-centered support to thrive in dynamic environments and make impactful contributions. Technical Toolbox

Networking and Security: CCNA (R/S), OSI Layer, TCP/IP, IP Sub-netting, VTP, DNS, VPN, VLAN, Port Security, Access Control List (ACL), Tunneling, IP Routing, LAN, WAN, IPV4, CIDR, VLSM, EIGRP, RIP, OSPF, BGP, Redistribution, DHCP, Port Addressing, Security, C.

Software Proficiency: Microsoft Office (Excel, Word, PowerPoint, and Access), Adobe Photoshop, Adobe Illustrator, Wondershare Filmora, Canva

Languages: English, Bengali, Hindi, Urdu

Skillset: Professional Customer Service by Bangladesh Govt., Communicative English Language Speaking by WSDA New Zealand. Soft skills: Teamwork, Problem-Solving, Public Relations, Communication, Adaptability, Time Management, Empathy, Team Collaboration, Leadership, Phone Etiquette, CRM, Stress Management Certification

- Cisco Certified Network Associate (CCNA)- Cisco ID CSCO14668404 (November 2024) Professional Experiences

Opendoor Community Support Services August 2024 - Present Employment Support Coordinator (Job Coach)

- Provide tailored advice to clients on potential career paths and opportunities in the tech industry.

- Assist in identifying and enhancing key technical skills that are in demand by employers.

- Provide support on the trends and tools in graphic design to help clients and offices stay competitive in branding and digital marketing.

- Help clients with the application process, including document drafting and preparing for technical interviews.

- Network with tech and other companies to create job opportunities for clients. Offer personalized support to clients navigating the job market, addressing their unique challenges and goals in the IT field. Westcliff University August 2023 - Present

Student Ambassador & Social Media Coordinator

- Engaged more students to showcase the university's presence in public-facing activities and events.

- Participated in media campaigns by live streaming to contribute a positive image and promote the university's strengths.

- Served as a spokesperson for the university, particularly for potential student referrals to establish trust and credibility, influencing prospective students positively.

- Communicated with current students to troubleshoot and resolve issues to improve the student experience at the university.

- Participated in the new student orientation to offer comprehensive support for new students, staff, and faculty. ARS Group Inc. Texas March 2024- May 2024

Networking Management Associate Intern

- Network Monitoring in the IT Operations and managing troubleshooting remotely

- Maintain the performance of computer systems and networks, and coordinate access and check the information security

- Conduct tests and perform security and quality controls

- Provide problem-solving services to the user

- Collaboration with other IT teams to understand their network requirements

- Assessing network capacity and planning for future growth to ensure scalability Northwestern Polytechnical University September 2021 - May 2022 Graphics Designer- Publicity Center, NPU

- Designed over 30 publicity posters and banners using Adobe Photoshop and Illustrator, enhancing campus event visibility and student engagement.

- Actively participated in weekly/monthly Publicity Center meetings, contributing to strategic discussions and decision-making processes.

- Collaborated closely with student organizations and university departments to understand their needs, ensuring effective and targeted communication through design.

- Pioneered creative concepts for university publicity campaigns, leading to an increase in event attendance/participation. Zhejiang Normal University July 2020 - August 2021 Graphics Designer- SMAG (Social Media Art Group)

- Create visually appealing designs for university print materials, including brochures, posters, banners, and promotional materials.

- Develop graphics for online platforms, social media, and the university's website to maintain a consistent visual identity.

- Capture high-quality video footage of university events, lectures, and promotional content.

- Work collaboratively with other university departments, marketing teams, and content creators to align visual materials with broader communication strategies.

- Attended SMAG (Social Media Art Group) activities such as sports meetings, debate competitions, etc., for public relations

- Encouraged International Students to engage in on-campus activities and events by SMAG promotion.

- Provide visual coverage for university events, producing content for promotional purposes, and documenting key moments. OBHAI Solutions Limited March 2019 – June 2019

Customer Service Representative- Hazrat Shah Jalal International Airport Branch, Dhaka

- Assisted international and domestic clients in acquiring vehicle registration.

- Maintain liaison with CNG/Car drivers, Garage managers/owners.

- Identify opportunities focused on developing high retention rates of CNG and Car drivers.

- Conduct vehicle investigations in an effort to recover any amount of receivable/penalty from drivers.

- Provided client support by serving as a communication medium between the clients and drivers. Lyceum Ideal High School, Dhaka October 2017- February 2019 Senior Assistant Teacher

- Act as a full-time ICT teacher and teach the Computer subject at the senior level.

- Troubleshoot and maintain all types of LAN, computer workstations, connections to the internet, and peripheral equipment.

- Maintain the advertising and marketing of the official online site.

- Provided IT support and maintained the hardware and software security system.

- Install, maintain, troubleshoot, and upgrade web-server hardware and software. Education

Westcliff University June 2022- October 2024

M.Sc. in Information Technology (Summa Cum Laude)

National University September 2013- September 2017 B.Sc. in Computer Science and Engineering

Nanchang University November 2019- July 2020

Non-degree in Chinese Language

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