Intake Specialist with WIOA Expertise
Resume:
Betty Dator
Inglewood, CA *****
Skills
Client Intake and Assessment
Data Entry and Documentation
Communication and Interpersonal Skills
Mult-Tasking and Time Management
Proficiency in Micro Soft
Knowledge of Caljobs for County and City
Call Center
Objective:
Dedicated and compassionate Intake Specialist with 3 years of experience in providing exceptional client services, coordinating intake processes, and ensuring accurate documentation. Adept at handling sensitive information and streaming client onboarding to optimize efficiency. Seeking to contribute my expertise to your company by delivering a high standard of client care and operational support. JVS WorkSource 5446 Sepulveda Blvd. Culver City, CA 90230 310-***-**** 3/2022 to present
Intake Specialist for City and County:
Conduct WIOA Orientation in person Monday, Tuesday and Wednesday gathered detailed information, and documented cases accurately in compliance with the organization policies. Served as the first point of contact for new clients, demonstrating empathy and professionalism in high-pressure situations. Coordinate with internal teams to ensure seamless clients onboarding and communication across departments. Maintained up-to-date client records while adhering to confidentiality protocols. Assisted with scheduling referrals and follow-ups, contributing to 20% improvement in process efficiency. Provide the CASAS test and O-Net to all clients. Orientation via Zoom explain the WIOA program, conduct a brief one on one assessment with client on Zoom send application thru Docusign review application if missing information/signatures send email to client requesting missing information. Request for Right to Work documents. Temp LA Thursday, Friday Target Local Hire/Bridge assist individuals to create applications online For the City of Los Angeles and send applications to the City of LA. Determine if a client is eligible for the WIOA uploaded all documents in Caljobs send Title 1 to client once signed email supervisor for approval. Title 1 is approved to create Participation dates, 101 and 102 send email to client providing Career Coach’s information. Attend Cohorts
(various sites) Job Fairs for the County and City if clients are interested in the WIOA program (County or City) provide application review application collects Right to Work Documents. If application is complete, enroll the client. The same process is to enroll County clients. Answering calls regarding the WIOA program, return calls to clients. The same process is to enroll County clients, assist county manager with assignments as needed. Back up for the receptionist. Assist supervisor for the County to enroll youths in WBL program.
Teksystems-LAUSD
1/22 – 2/22 (Temp)
Covid -19 Tracer (remote): Contact parents/employee’s who have tested positive for Covid. initial interview provide with Isolation dates and provide instructions for isolation. After isolation is complete conduct Exit interview to close case and send to RN to release employee/child to return to school. Inbound calls (80-90) answering questions regarding the PCR/Antigen test and create new case file if positive within the LAUSD school. Courtcall LLC (remote) 2158 W. 190th St. Torrance, CA 90504 888-***-**** 4/2013 – 8/2021
Customer Service/Calendar clerk: Assist attorneys/legal assistance to schedule calls into courts, create customer’s profile and payment information. Schedule court calls and process payments send invoice and confirmation to customers. Check court calendars (10-15 courts) for accuracy before sending them to the court clerk. Assist court clerk with the calendar verify client is on the telephone. Assist the court when the judge is requesting another party on the telephone contact party and connect to the court. Assist other courts when the calendar clerk is out. Handle courts that are out of stated per the courts process Assist on the calling Que when needed Incoming calls 50-80 calls. Process refunds to clients, assist the accounting department sending invoices and call customers regarding past due invoices or billing issues.
4/98 – 3/11 Crystal Stairs, Inc. Los Angeles, CA 888-***-**** Case Manager (250 cases) Determine family eligibility, assist parents eligible under California subsidized childcare programs gain access to childcare programs and services. Collect childcare packet review to ensure packet is complete missing documents request missing documents from parent/provider. Verify parent’s activity employment/school or other activities approved by the Gain worker. Authorized referrals as needed, maintain case for certifying and recertifying family eligibility at the end of each activity. Provide customer service to parents/providers when requested and internal support departments regarding accurate and timely entry of data. Maintain contact with the Gain workers regarding authorized hours of activity or change in activity hours. Program Assistant II
Collection and review Stage 1 applications, collect all documents from parent/provider for childcare if incomplete follow up with parent/provider requesting missing documents. Send denials to parent and provider when requested documents not received. Verify employment, assist Specialist in re-certification for childcare. Assist on the calling Que as needed. Data entry of attendance records (3,000) into Data Base for payment. Assist providers regarding payments and adjustment of payments. Generate and run payment reports.
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