Operations & Customer Support Professional

ATHENA TREVENEN

Cell Phone: 801-***-****

*********@*****.***

Employment

Honk for Help 10/2018-Present

Tango Expert

Dispatch roadside vehicle assistance requests in a timely manner to service providers using a variety of communication channels.

Determine, allocate, and manage the most effective delivery methods and resources to meet or exceed the Member’s service needs.

Communicate to service providers the pertinent information needed to provide timely assistance to Honk Members, and maintain open communication for service status updates. Utilize computer systems and mapping software to thoroughly and accurately track, gather information, troubleshoot, monitor and document the progression of roadside assistance requests. Analyze, identify and prioritize service requests based on various criteria (safety, weather, traffic, etc.) to ensure police and other emergency calls are handled within established time frames. Respond to inquiries from HONK Members and service providers about the benefits of the HONK Membership products, and resolve concerns in a timely manner. GoHealth

Medicare Engager 8/2018-10/2018

Provides support and services clients who have purchased and enrolled in different products/policies. Help resolve different complaints and escalations members may have. Answer questions regarding billing, how a product works and what services are available. Make out bounds in order to reach out to existing members to offer support or answer any questions or inquiries.

Subway/Auntie Anne’s Pretzels

Manager 11/2013-7/2018

Maintains overall management responsibilities for SubwayAuntieAnne’s Restaurant. Coordinate activities of workers, engaged in keeping business records, ordering supplies, interviewing, hires, discharges and training personal.

Participate in preparation and cooking . Generate all weekly business reports to include payroll and scheduling. Coordinate and supervise the cleaning and maintenance of the facility and equipment

. Arhaus Jewels

Customer Support Supervisor 11/2011-06/2013

Provided customer service, taking customer's product orders over the phone, making sure codes and information was entered into the computer and that product was shipped timely. Also provided online support and media support. Ezsitemove.com

Customer Support Manager 3/2007 - 9/2011

Hiring, training and managing members of the customer service department. I resolve difficult issues regarding client complaints and other matters. I also work with other department managers. Provide online support and online media support thru Facebook, Twitter and other social media outlets. Nuskin Enterprise

Sales Support 8/2004 - 1/2007

Provided customer service, taking customer's product orders over the phone, making sure codes and information was entered into the computer and that product was shipped timely. Reference

Ali Hale - Assistant Manager Subway - 801-***-**** Savanah Clark - Assistant Manger Auntie Annes’s - 801-***-**** Jamie Koyle - Employee/Friend - 801-***-****

Skills/Equipment

ServSafe Certificate

Banking EXCEL PowerPoint Cash Handling Food Preparation Print Shop Cashier Food Service Retail Sales Child Care General Office Ten Key Computer Literate Internet Navigation Warehouse / Production Customer Service LINUX Windows Data Entry Microsoft Word

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