Regional Operations Leader in Dental Services

Teddy L. Ward

*** **** **. **********, ** ***** Telephone: 803-***-****

E-mail: ***********@*****.***

OBJECTIVE

To obtain a Leadership position in which my knowledge and experience can be used to facilitate expansion.

PROFESSIONAL PROFILE

2017- Current

Heartland Dental Columbia, SC

Regional Manager of Operations

Support 12 Dental offices, 17 doctors, over 100 team members, and managed over $20Millions Dollars of Business.

Support the Doctor Led, Hygiene Driven, Operations focused philosophy through partnerships with Practice Manager of Operations, Sub- Regional Doctor and Hygiene Mentors.

Prioritize efforts of PMOs to support Doctors achieving their Top 10 Professional goals through partnerships with PMOs and Doctors

Support Doctor(s) in progression through the Doctor Mastery Program and achieving President’s Club

Assist in selecting and onboarding Doctor candidates that are an 80% match for both practice and organization. Collaborate in finding additional providers.

Support their clinical and leadership training in partnership with Regional Director of Operations.

Support Doctor in understanding, setting and achieving goals for their business through consistent Quarterly Thrives and Monthly Business Calls

Support Doctor in understanding and maximizing Compensation Model

Manage office profitability performance across vintages in collaboration with Practice Manager of Operations

Develop and implement a plan to reach subregion profitability goals.

Manage, budget people spend and build business case for additional job openings and merit increases (above normal) in sub-region.

Manage and optimize supply, lab and marketing spend of sub-region within PSLM goals.

Effectively manage subregion AR timelines by identifying offices that need support and provide guidance to get on track.

Oversee billing loss of sub-region and work with Doctor and PMO on corrective actions by helping them understand how it impacts compensation.

Lead and oversee training to successfully diagnosis, coach, and implement systems into practices.

Review and discuss profit sharing opportunities with Practice Manager of Operations.

Identify and plan for future infrastructure growth by selecting candidates (Doctors, PMO and office support) that are an 80% match for both the position and the practice.

Ensure PMOs are anticipating team growth and replacement needs and working with Doctor and Recruiting to prioritize.

Successfully onboard new PMOs and team members through partnerships with Recruiting and Support Office

Support PMOs to prioritize and plan their training through pathways, virtual classes and in office observations during quarterly reviews.

Ensure offices and PMOs are delivering World Class patient experience.

Lead effective goal planning for the sub-region production and performance through partnership with Doctor(s) and PMO*

Monitor reappointment and recare rates by office to ensure top-class patient experience.

Schedule regular reviews to strategize office and provider hours monthly.

Provide input on when additional Hygienists or Doctor should be added to deliver against patient demand.

In collaboration with supported Doctors, ensure the PMO is effectively managing and escalating patient complaints, to achieve an agreeable outcome.

Assist in building and support with the execution of marketing plan(s) that supports the goals for patient visits in sub-region, in partnership with PMO and FMS

2010-2017

Buffalo Wild Wings Lexington, SC

Operations General Manager

Directs the execution of excellent operations within the restaurant, multiple units (Lexington, SC, Rock Hill, SC, Columbia, SC) .

Achieves results the right way, living up to Buffalo Wild Wings values.

Attracts, hires, develops and retains the talent needed to drive the business.

Manages the WCT (Wing Certified Trainers) program to ensure all Team Members in new roles are properly trained.

Responsible for managing two department managers and two shift leads.

Responsible for interviews and hiring as well as overseeing training and development.

Responsible for forecasting sales weekly and managing the P&L & Declining Budget.

Responsible for performance management, coaching, developing and recognition of HOH and FOH Managers, Assistant Managers, Shift Leads, WCTs and hourly Team Members.

Utilizes all compliance systems, manager tools and procedures both in a timely manner and with integrity to ensure proper shift execution and efficient operations. CSP (Corporate Standard Procedure)/SOP (Standard Operating Procedures), etc.

Ensures adherence to ServSafe Alcohol, Food and HACCP standards.

Responsible for overall food and alcohol costs.

Responsible for managing labor expense.

Responsible for continuous improvement of Team Member retention and engagement.

Partners with the General and Regional Manager to achieve objectives.

Ensures Team Members have the tools and resources necessary to achieve results.

Drives a culture of accountability in the restaurant.

Creates an environment where the Team Members are having fun, where camaraderie is observable to the Guests.

Manage Restaurant Metrics

Leadership responsibility for managing and developing people.

Four wall execution

2004-2009

Winston-Salem Housing Authority (HAWS) Winston-Salem, NC

Housing Specialist

Provide property management and superior customer service that enhances the opportunity for affordable housing. Duties include overseeing seven different developments, two of which are considered public Housing, and one elderly development in the city of Winston-Salem.

Duties also include posting rent payments, posting late fees, move-ins, and move-outs, filing court papers, and generating work orders.

Knowledge of HUD rules and regulations pertaining to housing and Fair Housing.

Responsible for conducting cleanliness inspections, and field inspections of the properties and preparing a detailed analysis of the condition of the property; Responsible for coordination of annual re-examinations for program participants to determine continued eligibility.

Assist in section-8 inspections; attend section-8 briefing, and maintaining all section-8 records in our developments. Other duties included coordinate background searches, applicant interviews and wage verifications.

Also interacted with inspections staff, accounting staff and other housing agencies across the nation to ensure accuracy of housing subsidies; Maintained documents and working relationship with contractors.

Prepare vacancy reports, weekly reports, and providing small advertisements for our developments. Generate letters and memos for the residents and staff.

TECHNICAL SKILLS

Dentrix, Windows XP, Microsoft 95/97/98/00, Microsoft Office Suite: Word, Excel, Outlook, and Power Point.

Netscape Navigator, Internet Explorer, Visual Holmes, and Property Management software

P&L knowledge, Declining Budget

EDUCATION

Winston-Salem State University Winston-Salem, NC

Bachelor of Arts, Mass Communication & Business Administration

Degree Received May 2004

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