Customer Service & Dispatch Specialist
Resume:
Autumn Null
Driven employee, excellent in high-pressure environments. I provide professional and
efficient customer service in person and via telephone. Utilizing Microsoft software, NCFast, iiReception, and other programs throughout my daily responsibilities to ensure satisfaction. Ready to leverage training and experience to take on new professional challenges. 531 S Lynnbank Road
Henderson, NC 27537
**********@*****.***
EXPERIENCE
Vance County Department of Social Services - Income Maintenance Caseworker II(I)
January 2025 - Present
● Manage a workload of recertifications via phone, in person, and drop offs.
● Utilize NCFast and other resources to make my case understandable and eligible when anyone goes into it.
● Receive, verify, complete, and apply incoming changes to clients cases.
● Provide a variety of information and problem solving in person, via telephone and email to any clients who have any issues and/or questions. Vance County Department of Social Services - Processing Assistant IV
October 2024 - December 2024
● Manage the intake of client’s information and documents to ensure they receive proper service.
● Utilize NCFast and iiReception to assign clients with the correct workers.
● Receive, verify, complete, and assign incoming documents.
● Work with other processing assistants to guarantee all duties are completed correctly and in a timely manner.
● Provide a variety of information and problem solving in person and via telephone to clients.
● Flexible and yearning for different opportunities and experiences. Fred’s Towing and Transport Inc, Henderson, NC — Dispatcher June 2022 - August 2024
● Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
● Direct dispatching, routing, and tracking of 30 fleet vehicles.
● Communicate with customers via phone and in person to set up or schedule services they are needing.
● Take and dispatch out emergency response calls in a timely manner.
● Review and process all DMV paperwork for vehicles located on our lot.
● Process invoices using Quickbooks and other software. SKILLS
Time Management
Efficient Communication
Client satisfaction and
retention
Innovative Thinking
Stress Tolerance
Data Entry
Microsoft Software
LANGUAGES
English
● Create monthly schedules for all of my drivers as well as keep up with their time and enter into software for payroll.
Pacific Organics, Kittrell, NC — Front Desk Receptionist June 2021 - February 2022
● Answered multi-line phones, emailed customers,placed orders and filed paperwork.
● Ensured the flow of drivers to be loaded and offloaded efficiently.
● Completed data entry and filing to keep records updated for easy retrieval.
● Processed invoices and customer profiles utilizing Quicbooks and other programs.
● Tested bark and potting soil in the lab for quality assurance.
● Communicated with the yard to make sure all divisions were informed on what product each truck was being loaded with.
Southern Laundry, Henderson, NC — Customer Service Associate Cashier
January 2020 - June 2021
● Worked flexible schedule, extra shifts, and at multiple locations to meet business needs.
● Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels, ensuring proper balance at the end of each shift.
● Developed strong relationships with regular customers through friendly interactions and personalized service.
● Answered questions about store policies
and addressed customer concerns.
● Checked customers' garments in and out in front of the store and utilizing the drive-thru.
EDUCATION
Vance Granville Community
College, Henderson, NC —
Associate of Arts Degree
May 2022
Vance County Early College High
School, Henderson,NC — High
School Diploma
May 2022
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