IT Support Specialist - Azure, Cloud, Security Visionary
Resume:
Cameron Johnson
IT Support Specialist
Contact
Schaumburg, IL 60173
*************@*****.***
OBJECTIVE
Dedicated and solution-focused IT professional providing technical assistance to clients worldwide, seeking a challenging role to further develop my skills in a dynamic environment.
EDUCATION
Bachelor of Science: Information Technology,
December 2024
Governors State University
1 University Pkwy, University Park, IL 60484
CERTIFICATIONS
Microsoft Certified: Azure Fundamentals (AZ-900)
CompTIA Network+
ISC2 Certified in Cybersecurity (CC)
KEY SKILLS
Entra ID / Azure Active Directory
Cloud Infrastructure
Azure
AWS
Windows Server
Linux Server
Intune
Remote Desktop Protocol (RDP)
Virtualization
Hardware Diagnostics
Ticketing Systems
Data Analytics
Systems Troubleshooting
Virtual Private Network (VPN)
Service Desk
Cybersecurity
Mobile Device Management (MDM)
JAMF
Workspace ONE
Apple School Manager
Apple Business Manager
EXPERIENCE
DIGITAL TECHNOLOGY ANALYST • JULY 2025 – DECEMBER 2025
(Contract - Full Time)
United Airlines • Arlington Heights, IL
• Troubleshooting IAM access management of users in Active Directory and Citrix
• Assist United Airlines employees with account access, MFA troubleshooting and enrollment
• Collaborate with internal teams on cybersecurity best practices and procedures on identity verification and breaches
• Management of requests in ServiceNow, assigning and/or closing tickets while providing detailed notes on services rendered
• Workspace ONE MDM Management of Windows and Apple devices DESKTOP SUPPORT ADMINISTRATOR • OCTOBER 2022 - JULY 2025
(Full Time)
SMART Technology Services, Inc. • Chicago, IL
• Provide IT desktop and network support services to administration, students, and staff in-person or remote via Google Chat, Microsoft Teams, and end user phone calls
• Monitor and manage ServiceNow queues for ten locations, servicing >5,000 Windows, Mac and iOS devices
• Assist in the mentorship and onboarding of new employee technicians through hands-on training
• Resolve software and hardware issues on-site and through remote access
• Intune and JAMF deployment for Windows, Mac and iOS devices, managing app licenses via Apple School Manager
IT SOLUTIONS SPECIALIST • FEBRUARY 2012 – MAY 2018
(Self Employed – Part Time)
Integrity Electronics Recycler • Chicago, IL
• Manage and coordinate the recycling or disposal of non-reusable IT components in libraries, schools and small businesses
• Incorporate project management skills when creating and maintaining client appointments for various schools and businesses
• Provide backup and restoration services to make client data easily accessible
• Sort, test, data-wipe, and prepare reusable IT equipment for resale or donation
• Installation and troubleshooting of network and end-user products such as printers, routers, and smart devices
Contact this candidate