Senior IT Operations & Remote Support Specialist

MICHAEL LEMASTER 580-***-****

****.********@*****.***

Information Technology professional with 25+ years of experience in IT operations, systems administration, and end-user support across Windows Platforms in healthcare and energy industries. Skilled in managing enterprise applications, maintaining system integrity, and delivering high-quality remote technical assistance. Proven leader in desktop support, application analysis, and infrastructure reliability, with a strong commitment to customer satisfaction and continuous improvement in fast-paced, distributed environments. SKILLS

● IT Support and Troubleshooting

● Systems Administration and Maintenance

● Network Connectivity and Security

● Application Analysis and Quality Assurance

● Customer Service and Communications

● Microsoft Office Suite and Data Management

● Team Collaboration and Leadership

● Sensitive Data Handling and Compliance

EXPERIENCE

EI/EQ Emotional Leadership Test score: 129/150

Senior Application Analyst / System Administrator

Integris Health, Oklahoma City, OK June 2015 – June 2025

● Tier 2/3rd level application support operations, HL7, HIS/RIS, Waypoint Worklist Routers, ensuring uptime and issue resolution across healthcare systems.

● Maintained data integrity and compliance with HIPAA and legal organizational standards.

● Conducted system audits and validation checks to ensure accuracy and performance.

● Enforced quality and customer service standards to improve efficiency and satisfaction.

● Implemented workflow automation tools to optimize reliability and reduce incident response time. Senior Remote Desktop Support / E Tech / RTO Global Advisor Halliburton Energy Services, Oklahoma City, OK July 2001 – June 2015

● Provided Tier 2/3 support for hardware, software, and network systems across remote locations.

● Managed IT operations for multiple regional sites, maintaining consistent up-time and service delivery.

● Administered data security and access controls to protect sensitive corporate information.

● Maintained HP certifications and oversaw device imaging, deployment, and patching.

● Collaborated with global teams to implement remote desktop and monitoring solutions. EDUCATION & CERTIFICATIONS

Platform Certifications (Servers, Desktops, Laptops, Printers) Hewlett Packard (HP), Dallas, TX 2001 – 2007

Associate of Science in Computer Science

Vatterott College, Oklahoma City, OK 1999

CompTIA A+ Certification

Vatterott College, Oklahoma City, OK 1999

Soft Skills Certificate

Work Ready Oklahoma, Lawton, OK 2025

First Aid / CPR / Defibrillator Certified Integris Health Integris Health, Oklahoma City, OK 2015 - 2025

Vol. Fire Department / First Responder

Cecilia, Breaux Bridge, Henderson, LA 1985 - 1990 Professional & Personal References:

Shelli Struble: 1-405-***-****

IT Director – Integris Health

Rebecca Pinkley: 1-501-***-****

HR Manager – Halliburton Energy Services

William Wolff: 1-580-***-****

Friend & Co-Worker– Integris Health

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