Customer Support & Data Trainer
Resume:
GENARO HERNANDEZ
SKILLS
• Technical Proficiency
• Microsoft Office 365 Suite
• Data Entry & Analysis
• Troubleshooting
• Team Collaboration
• Problem-Solving
• Organizational Skills
• Effective Multitasking
EDUCATION
Expected in January 2026
Certificate Python
W3 Schools, Online
January 2024
Bachelor of Science Music
Production
Full Sail University, Winter Park, FL
University graduate with an extensive background in customer service, technical support, and AI data training with hands-on experience. Proficient in managing complex projects and delivering high-quality, reliable solutions to clients. Commended for problem- solving skills and clear communication with both team members and clients.
WORK HISTORY
June 2025 - Current
Member Engagement Coordinator Senture, Remote
January 2025 - June 2025
AI Data Trainer DataAnnotation Stellar AI Outlier AI, Remote September 2024 - January 2025
Audio / Video Technician Williams Signal Genesis AV AVTS, Dallas, TX
Managed outbound calls to engage potential clients and generate interest in services.
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Contacted hundreds of customers reached via manual and automatic dialing systems.
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Tweaked pitches and offered rebuttals based on client needs and concern.
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Cultivated strong relationships with clients, fostering loyalty and repeat engagement.
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Uphold data accuracy, quality, and consistency by reviewing large datasets and providing detailed feedback.
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Managed multiple data projects simultaneously, meeting deadlines and achieving high levels of efficiency.
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Held open communication with supervising team to address issues and provide corrections.
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Provided clear communication with team members and clients to keep productions at client standards.
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Worked with independently and with large scale teams in lengthy fast paced work environments.
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Managed finances and documentation in Microsoft Office as an independent contractor.
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Provided exceptional customer service, addressing client inquiries and resolving issues in a timely manner.
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CONTACT
Ennis, TX 75119
******.*****@*****.***
Contact this candidate