Remote Customer Support Specialist

Ruth H. Garnes

Cleveland, OH ***** 216-***-**** ***********@*****.***

Professional Profile

Motivated, and qualified, individual with knowledge of Microsoft applications, customer service, attention to detail and accuracy, and Time Management. Love to help others, and thrive in a team-oriented environment. Seeking to work with this company, and to utilize my passions, skills, and training in a role where I can show how well that I work. Would love to work in an environment that runs efficiently, while being empathetic, and uses my talents.

Employment experience

Shelter Program Assistant ` July 2022 – July 2023 Catholic Charities Diocese of Greater Cleveland, Cleveland, OH

Provided direct services to clients in a comfortable, supportive, and safe environment.

Provided support services to guests utilizing the overnight drop-in program

Performed outreach to link clients to other organizations for assistance

Ensured comfort was provided to guests, ensuring calmness, and making them feel comfortable and stable.

Assisted in the food pantry at Bishop Cosgrove, as a kitchen aide, and prep.

Resident Monitor August 2020 – August 2021 YMCA of Greater Cleveland

Worked with residents monitoring their activities in a treatment/sober living facility, including monitoring and keeping a medication log for residents.

Conducted rounds throughout the facility to keep a log of residents coming in and out of facility.

Administered drug and/or alcohol sobriety tests to residents to check if they were sober when coming back from a weekend pass.

Worked with clients to help them maintain their sobriety by keeping a positive attitude and motivating growth.

Skills

Typing speed of 55 wpm.

Microsoft Office Suite – Word, Excel, PowerPoint, Outlook

Customer Service

Organizational skills

Accuracy to detail

Problem-solving skills

Time Management skills

EDUCATION

Cuyahoga Community College Human Services Program 2019-2021

Dean’s List 2019-2021

Bryant & Stratton College - Online Office Administration, Diploma. Graduated: August 2025 3.87 gpa.

Made Dean’s List every semester

Bryant & Stratton College- Currently taking Human Resource courses online. An expected graduation date of August 2026.