Technical Support and Network Specialist Expert

Alan Guerrero 615-***-****

****.************@*****.**

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EXPERIENCE

Mitsubishi Motors, Franklin, TN — Technical Support Oct 2023 - PRESENT

Provided technical support for over 100 corporate employees and more than 100 dealers across the U.S., Canada, Mexico, and Puerto Rico. Monitored emails and ServiceNow tickets, resolving issues efficiently. Worked in Azure Active Directory creating users, managing/creating file share groups, performing maintenance, and developing scripts to streamline daily tasks and automate mailbox and contact creation in Office 365 Exchange. Assisted with troubleshooting Cisco Meraki devices through the Meraki portal and created access accounts for visitors. Troubleshot PCs for all users, performed VEEAM backups when needed, and used ServiceNow for ticketing and inventory management.

Ben Lomand, McMinnville, TN — Network Support

Feb 2018 - Oct 2023

Supported 100+ customers daily with network, TV, and phone/VoIP issues while delivering strong customer service and clear communication. Assisted with troubleshooting switches and routers within the service provider’s coverage areas and documented all cases using IVue for ticketing and account notation. Managed VoIP systems for over 20 businesses and provided solutions for issues at their locations. Worked closely with field technicians by reviewing switch errors and supported NOC teams with network-related issues, consistently demonstrating strong interpersonal skills in both customer-facing and team environments. La Cazona, McMinnville, TN — Server

OCT 2017 - Feb 2018

Provided customer service to numerous customers throughout the day, answering questions and taking detailed, customized orders for the kitchen. Ensured guests had everything they needed and maintained a positive dining experience. Assisted teammates with daily tasks around the restaurant, demonstrating strong communication, attention to detail, and collaborative skills.

EDUCATION

Certificates

CCNA (pending)

Skills

Fortinet (proficient)

LANGUAGES

Spanish (conversational)

Tennessee College of Applied Tech, McMinnville, TN - Office 365 Certificate

May 2016 -August 2017

While at TCAT, I gained hands-on experience by serving as the IT support for the school. I installed and configured access points, troubleshot computer and network issues, and deployed machines for classrooms.

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