Multifaceted Customer Service & Operations Leader

Mareo Burton

Troy, AL *****

***********.**@*****.*** 334-***-****

Professional Summary

Customer-focused professional with 10+ years of experience across food service, retail, call centers,

healthcare, and warehouse environments. Proven leader with shift management, coaching, and customer

relations expertise. Strong multitasker with a background in operations, sales support, and compliancefocused work environments.

Core Skills

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Shift & Team Leadership

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Customer Service & Retention

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Cash Handling & POS Systems

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Inventory & Stock Control

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Live Chat, Email & Phone Support

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Sales & Upselling

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Food Safety & Kitchen Operations

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Warehouse & Forklift Operations

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Compliance & Safety Standards

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Conflict Resolution

Professional Experience

Shift Manager

McDonald’s – Troy, AL

January 2023 – Present - Lead daily restaurant shifts ensuring smooth operations and service quality -

Supervise, train, and coach crew members - Manage workflow, labor, and customer flow during peak hours -

Resolve customer issues to maintain brand standards

Customer Service Representative / Coach

iQor – Meridian, MS

September 2021 – Present - Handle inbound, outbound, and email communications - Support customers

through live chat platforms - Manage and update customer accounts accurately - Recognized as sQholar

Graduate and PPQ Graduate

1Stocker / Sales Associate

Walmart – Meridian, MS

March 2019 – Present - Stock, receive, and organize merchandise - Assist customers

with product location

and sales support - Maintain inventory accuracy and store standards

Server

IHOP – Meridian, MS

June 2016 – October 2022 - Delivered high-quality guest service in a fast-paced environment - Took food

orders and ensured guest satisfaction - Maintained cleanliness and food safety standards

Service Writer (TSA)

Travel Centers of America – Meridian, MS

January 2015 – January 2020 - Coordinated maintenance services for commercial trucks - Communicated

repair needs between drivers and technicians - Maintained accurate service records

Mental Health Worker

East Mississippi State Hospital – Meridian,

MS

February 2011 – March 2017 - Assisted patients with daily care and medication monitoring - Observed and

reported behavioral changes - Supported a safe and structured environment

Recreation Assistant

East Mississippi State Hospital – Meridian, MS

January 2009 – November 2014 - Organized recreational and sports activities for youth - Hosted events

promoting engagement and teamwork

Customer Service Representative

N.E.W / iQor – Meridian, MS

April 2008 – July 2010 - Provided inbound technical support for DirecTV customers - Troubleshot service

issues while following established guidelines - Maintained a positive and professional customer experience

Education

Meridian High School – Meridian, MS

2Certifications

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•

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Food Safety Certification

OSHA 30 (Current)

CompTIA CySA+ (In Progress)

Additional Skills

Hospitality • Cybersecurity Fundamentals • Information Security • Driving • Assembly • Purchasing • Cooking

• Food Preparation

Contact this candidate