Salesforce Administrator - CRM & Process Automation Specialist

Madhu Bhatt

www.linkedin.com/in/madhu-bhatt-***a*0219 ************@*****.***

https://www.salesforce.com/trailblazer/profile

SUMMARY

Certified Salesforce Administrator with strong organizational skills and keen attention to detail, capable of effectively managing and optimizing the Salesforce CRM system. Proficient in Salesforce CRM, data management and process automation. I have acquired substantial technical skills through rigorous training from Launch Code. Excited to apply my knowledge in a collaborative work environment. Aiming to contribute to a dynamic team focused on enhancing business processes and customer relationship management. Proficient in Salesforce CRM, data management, and process automation, with substantial technical skills acquired through rigorous training from LaunchCode. Eager to leverage hands-on experience in Salesforce and leadership skills gained as a Site Director for the YMCA to drive efficiencies and support organizational growth in a Salesforce Admin role.

PLATFORMS TOOLS

Salesforce Lucid Charts, Trello

EXPERIENCE

Recruiting Application — Launch Code Women+ Capstone Project

● This App empowers Launch Code employees efficiently to manage and optimize the entire lifecycle of Student and Teachers data from recruitment to progress tracking using Salesforce

● Designed and implemented custom objects, profiles, and permission sets to streamline applicant tracking, resulting in a more than 20% increase in data accuracy.

● Developed validation rules to ensure data integrity and accuracy across the salesforce platform.

● Managed Salesforce applications for LaunchCode, improving applicant information management and reducing data entry errors by 30%.

● Developed and maintained complex workflows and process automation to streamline business operation, resulting in a 20% increase in efficiency.

● Collaborated with a cross-functional team to gather requirements and implement customized Salesforce solutions, enhancing user experience and satisfaction. Site Director — Edward Jones YMCA

August 2022 - Present

● Direct all aspects of before and after school programs, ensuring a safe, engaging, and supportive environment for students.

● Manage daily operations, including planning activities, supervising staff, and coordinating with school administrators.

● Build strong relationships with parents, school staff, and community members, regularly communicating program goals, student progress, and upcoming events.

● Streamline processes such as student registration, attendance tracking, and billing, improving operational efficiency and resource management.

● Handle emergencies and unexpected situations while maintaining composure, ensuring the safety and well-being of students and staff.

● Manage program budgets, monitor expenses, and ensure the financial sustainability of the program by seeking and implementing cost-effective solutions. TRAILHEAD BADGES

• Completed 120+ salesforce trailhead modules and earned a Ranger badge.

• Earned a super badge: Business Administration Specialist EDUCATION

LaunchCode, Salesforce Administrator, 2024

Mohanlal Sukhadia University-India, BSc. Mathematics Mohanlal Sukhadia University- India, MSc. Economics CERTIFICATION:

Salesforce Certified Administrator,

Salesforce Certified AI Associate

Contact this candidate