Administrative Assistant & Receptionist with 10 Years Experience
Resume:
Nicole Leet
Sanford, ME *****
********@*****.***
Professional Summary
Efficient and dedicated receptionist and administrative assistant with 10 years of experience in customer service and office management. Proven track record of enhancing customer satisfaction through effective communication and proactive follow-up. Skilled in managing high volumes of inquiries and utilizing CRM software to maintain accurate records. Committed to fostering strong customer relationships and improving operational efficiency through process enhancements. Authorized to work in the US for any employer
Work Experience
Receptionist/Administrative Assistant
Custom Disability Solutions-South Portland, ME
August 2011 to October 2016
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
• Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
• Utilized CRM software to document customer interactions and maintain accurate records for future reference
• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns Data Entry Specialist
Delhaize America Food Lion-Scarborough, ME
May 2010 to February 2011
• Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
• Performed regular audits to identify and correct errors in data entry, resulting in a XX% reduction in inaccuracies
• Maintained confidentiality and security of sensitive information by adhering to company policies and procedures
• Collaborated with cross-functional teams to gather necessary information for data entry tasks
• Developed efficient methods for organizing and categorizing large volumes of data, improving overall productivity by XX%
• Identified opportunities for process improvement within the data entry workflow, leading to streamlined operations
• Assisted in the development of standardized templates for consistent data entry across departments
• Responded promptly to inquiries regarding data discrepancies or missing information from internal stakeholders
• Maintained accurate records of completed tasks, ensuring accountability and traceability of all entered data
• Implemented quality control measures to validate accuracy of entered information on a regular basis
• Supported team members with training on proper data entry techniques and best practices
• Worked closely with supervisors/managers to prioritize workload based on urgency/importance
• Maintained up-to-date knowledge of industry trends and best practices in data entry
• Developed strong attention to detail, ensuring accuracy in all aspects of data entry tasks Education
High School in General Studies
Thornton Academy-Saco, ME
September 2001 to July 2005
Skills
• Microsoft Office
• Organizational skills
• Microsoft Outlook
• Calendar management
• Administrative experience
• Time management
• Cash handling
• Filing
• Data entry
• Google Workspace
• Computer skills
• Phone etiquette
• Office management
• Clerical experience
• Microsoft Excel
• Microsoft Access
• Customer service
• Office experience
• Windows
• Accounting software
• Front desk
• Microsoft Word
• Multi-line phone systems
• Microsoft PowerPoint
• Typing
• Word processing
• Google Docs
• Computer literacy
• English
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