Customer Service Professional with Diverse Experience

Carrie Carr

***********@*****.*** • 480-***-**** • Chandler, AZ

SUMMARY

I am looking for a position that will utilize my many years of customer service experience as an asset to the company. I quickly adapt to any working environment and once I learn the basics of any position, find ways to become more efficient. I consider new challenges as invaluable learning experiences and strive towards constant progression inside and outside of the workforce. My diverse skill set, and strong work ethic combined make me an asset to any customer service team. EXPERIENCE

State Farm, Auto Claims Adjuster Remote

Sep 2023 - Dec 2025

• Created Estimatics reports as the Special Point of Contact, ensuring accurate and efficient claims processing.

• Explained policy coverage and liability decisions to insureds and claimants, enhancing understanding and satisfaction.

• Mitigated storage and towing fees, reducing overall claim costs by USPS, POSTAL SUPPORT EMPLOYEE

Jul 2022 - Jul 2023

· Sorting packages and mail according to routes · Delivering mail to P.O. Boxes · Assisting customers with mail pick ups · Assisting mail carriers with Priority Mail · Maintaining a clean and safe work environment · Sorting out going mail according to postage · Preparing mail for transport to the USPS plant · Securing and recording the daily cash intake · Gathering and sorting mail from the drop boxes

Mod Squad, Customer Satisfaction Remote

Nov 2016 - Jul 2022

· Responding to customer inquiries via email and chat · Using macros to engage customers while adhering to company standards

· Utilizing Zendesk, slack, and campfire · General customer service · Escalating customer issues when needed · Moderating social media platforms to ensure guidelines are followed CRMSuite Corporation, Quality Assurance Analyst Remote Jul 2016 - May 2018

Remote Call Summary Specialist · Listen to recorded calls · Summarize pertinent call information · Choose appropriate call types

· Select additional flags for calls

TeleTech, Customer Service Representative

Nov 2014 - Aug 2016

Remote Tier 1 Remote Chat Support · Help customers resolve issues with their accounts · Troubleshoot website and app issues

· Sign up new members and retain current members · Resolve billing issues · Motivate and advise members on weight loss and health

Amazon.com, Seasonal Remote Customer Service Agent Oct 2013 - Jan 2014

· Assisting customers with account issues over the phone as well as in chat · Helping customers make purchases through the website · Explaining new products and features · Assisting customers with shipments · Tracking packages · Adding to customers' orders · Creating follow ups to assist customers on issues that cannot be resolved on the first contact · Exercising good judgment when giving concessions to customers · Transferring customers to various departments based on their needs · Tech support for the website and Amazon related products such as the Kindle and Amazon app U-Haul International, Remote Customer Service Agent Jan 2011 - Dec 2013

· Assist customers with basic rental information · Some roadside assistance · Modify reservations to fit the customer's needs

· Register complaints for customers to be reviewed by management · Transferring customers to various departments based on their needs · Take payments over the phone for some rentals as well as payments for storage units · Transfer customers to various departments · Resolve customer related concerns · Help customers finalize outstanding balances due 24 Hour Fitness, Kids Club Attendant

Jan 2008 - Mar 2013

Carrie Carr - page 1 of 2

· Checking in children and verifying parent or guardian I.D's upon release. · Supervising children's activities and supervising safe play. · Monitoring child to adult ratio. · Creating engaging and entertaining activities and projects for child guests. · Rotating front desk responsibilities including explaining membership options to club guests, cash handling, cash register, answering phone EDUCATION

Rio Salado College

Associate of Arts degree • English

SKILLS

Customer service • account management • technical writing • Microsoft Office • data entry • general office skills • technical support for IOS devices • Zendesk • Salesforce Lightning • Claims Handling Carrie Carr - page 2 of 2

Contact this candidate