Operations and Finance Administrator with Leadership Skills
Resume:
Erika Zapata
************@*****.***
Objective
Detail-oriented financial and administrative professional with experience in high-volume order
processing, vendor coordination, and payroll management. Proven leadership in managing staff,
tracking labor hours, and supporting budgeting. Eager to bring strong operational and financial acumen
to a construction administrative or project-support role.
Qualifications
• Hard working team player with a positive attitude
• 10+ years of Customer service and Sales experience
• Ability to multitask and perform well in a fast-paced
environment
• Excellent customer service, sales and problem-solving
skills
• Ability to work with little to no supervision
Skills
• Proficient in Microsoft Word Application and
Microsoft Excel
Application
• Proficient in Outlook
• Knowledgeable in Timberline Accounting software
and QuickBooks
• Fluent in English and Spanish (Written and spoken)
• Proficient in Sage 100, account reconciliation, and
document control
Work Experience
Vidrepur of America July 2013 - November 2025
Assistant to the Controller / Office Manager
• Managed two data-entry employees, oversaw their training and workload, while continuing to
perform data-entry work myself.
• Entered and processed 20–50 customer orders per day using Sage 100, ensuring accurate
tracking and documentation.
• Generated UPS shipping labels and LTL Bills of Lading; coordinated order shipments through
Sage 100.
• Coordinated vendor quotes for building maintenance, helping with procurement and cost
control for facility-related needs.
• Ordered and maintained inventory of office supplies to support seamless day-to-day
operations.
• Processed credit card and check payments in Sage 100; printed cash receipt journals and
maintained them in a shared accounting drive.
• Maintained a monthly spreadsheet of all financial charges to help the Controller with account
reconciliation and budgeting.
• Submitted weekly time-clock logs for 7 employees (including myself), tracking 40+ hours/week
and overtime to support payroll accuracy.
• Prepared checks received by mail for bank deposits, ensuring accurate recording and secure
handling.
Erika Zapata
************@*****.***
• Monitored the Controller’s email inbox, handling invoice requests, sales-order confirmations,
and shipment tracking, then communicated updates effectively.
• Delivered customer service by confirming orders, tracking shipments, and managing returns.
• Developed and maintained organized paper and digital filing systems for financial and
administrative documentation
PoolTech of Miami May 2007 – July 2013
Administer assistant to the project manager
• Answered Phones
• Ordered office supplies
• Customer Service Representative
• Schedule appointment for the company using outlook
• Handle the ordering of new and revised plans with Arch/engineers
• Assist the salesmen with Color Selections with customers from time to time
• Process permits application processing to close out all permits and correct violations, Request
and cancel all inspection with the building department
• Secretarial duties including purchase orders through QuickBooks, requesting releases for
Notice to owners, filing, faxing, scanning docs, etc
Priderock Development CO. March 2007 – May 2007
Construction Coordinator
• Customer Service Representative.
• Inspection coordinator
• Secretarial duties which include work order request, filing, light
phone services, faxing, etc.
Poinciana Development CO II August 2000 – Dec 2006
Construction Administrator
• Customer Service representative. Assigned the task of communication with new homeowners
and scheduling all work orders with contractors to assure ultimate customer satisfaction.
• Promoted to Accounts payable position. Submitted all invoicing to process timely payments of
all vendors.
• Promoted to Construction Administrator of field operations.
• Provide scheduling of projections for upper management at weekly meetings.
• Clerical duties including accurate record keeping of all paperwork and subcontractor
agreements.
• In charge of coordinating closing procedures with bank, Title Company and customers.
• In charge of ordering title updates and bank inspection draws.
• Process permits application processing to close out all permits and correct violations
• Request and cancel all inspections with the building
Contact this candidate