Seasoned Pharmacy Tech and Customer Service Pro
Resume:
Ornella Swearengin
Chicago, IL *****
********************@*****.***
Professional hard working with 20 +years of experience and a proven knowledge of conflict resolution, contract compliance, and customer communications. Aiming to leverage my skills to successfully fill the
Pharmacy Tech, Collections Specialist, or Customer Service Rep role at your company. Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
CVS Health - Chicago, IL
September 2021 to Present
My name is Ornella Swearengin, my job title is a pharmacy technician. I work for cvs pharmacy. My role consist of taking all inbound calls and I make outbound calls also depending on the patients needs. I refill prescriptions, update insurance info patients personal information and notate accounts thoroughly. I make outbound calls as well to Copay assistance companies to get patients enrolled. I also do a little with Prior Authorizations by often speaking to medical doctors,nurses or MA’s for submissions of a PA. I’m currently fully remote. This role also consist of offering and extending the best customer service,which I am customer service oriented.
Customer Service Representative
Sms Assist Llc - Chicago, IL
February 2020 to September 2020
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using
computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Collections Specialist
Pls - Chicago, IL
August 2017 to January 2020
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Advise customers of necessary actions and strategies for debt repayment.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Receive payments and post amounts paid to customer accounts.
• Negotiate credit extensions when necessary.
Collections Specialist
Nationwide Acceptance - Chicago, IL
August 2013 to August 2015
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Advise customers of necessary actions and strategies for debt repayment.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
• Receive payments and post amounts paid to customer accounts.
• Notify credit departments, order merchandise repossession or service disconnection, and turn over account
records to attorneys when customers fail to respond to collection attempts.
• Negotiate credit extensions when necessary.
Collections Specialist
EOS CCA Chicago - Chicago, IL
May 2011 to March 2013
Call AT&T customers about delinquent accounts discuss balances in full settlements in full and payment arrangements make a 150 calls a day outbound and inbound calling. Collections Specialist
Bonded Collections Corporation - Chicago, IL
December 2008 to May 2011
Collected for Target on delinquent accounts such as target credit cards and regular target cards. Called customers for full balances negotiated settlements and payment arrangements I authorized and verified payments was promoted to team lead.
Education
High school diploma in General Studies
Hirsch Metropolitan High School - Chicago, IL
September 1995 to June 1999
Skills
• Cold Calling
• Negotiation
• Microsoft Excel
• Microsoft Word
• Customer service
• Typing
• Microsoft Office
• Microsoft Outlook
• Guest services
• English
• Google Docs
• Computer literacy
• Pharmacy technician experience
• Computer skills
• HIPAA
• Call center
• Communication skills
• Basic math
• Time management
Certifications and Licenses
Pharmacy Technician Certification
Pharmacy Technician License
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