Operations & Safety Lead with 20+ Years Experience
Resume:
Shameki Swift
SHIFT SUPERVISOR
Details
Conyers
United States
************@*****.***
Skills
Decision Making
Microsoft PowerPoint
Microsoft Excel
Leadership Skills
Ability to Multitask
Fast Learner
Communication
Ability to Work Under Pressure
Safety Principles
Team Working
Customer Satisfaction
Forklift Trucks
Handling and Load Carrying
Customer Service
Problem Solving
Sales
Payroll Management
Call Centers
Wireless Communications
Profile
Management Supervisor/,Inventory Specialist,, Machine operator/, Forklift Driver, and Customer Service Representative. I have over two decades of diverse industry as well as Customer Service experience, excelling in problem-solving, technical support, and team management. Demonstrates exceptional skills in machine maintenance and customer service, consistently achieving high standards of efficiency and satisfaction. Committed to leveraging extensive expertise to drive innovation and enhance operational effectiveness.
Employment History
MACHINE OPERATOR, Golden State Foods, Conyers
MARCH 2023 — PRESENT
Operate machinery efficiently, ensuring smooth production flow and minimal downtime.Maintain equipment, achieving consistent product quality and operational reliability.Collaborate with team to resolve mechanical issues, enhancing overall productivity.Monitor production metrics, contributing to data-driven process improvements.Implement safety protocols, reducing workplace incidents and ensuring compliance.
FORKLIFT SUPERVISOR/ Inventory Specialist, Diversitech, Conyers OCTOBER 2019 — MARCH 2023
Operated machinery and supervised forklift operations, enhancing safety protocols and efficiency.Led a team to reduce operational downtime, achieving significant improvements in workflow.Implemented training programs for forklift operators, boosting skill levels and operational safety.Analyzed equipment performance data to identify and resolve mechanical issues promptly.Coordinated with logistics to optimize material handling, resulting in improved supply chain efficiency. CALL CENTER AGENT, Sage
MARCH 2015 — FEBRUARY 2019
Lawrencville, GaManaged multi-line calls for Sage software, resolving 90% of issues independently.Delivered technical, accounting, and payroll support, boosting customer satisfaction.Resolved complex queries independently, demonstrating strong problem-solving skills.Enhanced first-call resolution rates, reducing reliance on level 2 support.Applied technical expertise to sustain high-quality service standards. MACHINE OPERATOR, Mannington Mills, Madison
APRIL 2013 — FEBRUARY 2015
Configured machinery to enhance production efficiency and reduce downtime.Delegated tasks to meet targets, improving team productivity and minimizing delays.Performed regular machine maintenance to ensure consistent operations and product quality.Conducted comprehensive quality inspections to maintain standards and decrease defects.
STORE MANAGER, Metro PCS, Conyers
MAY 2010 — MARCH 2013
* Implemented a sales-tracking spreadsheet to replace a manual form writing process to increase efficiency* Developed innovative and effective marketing programs; exceeded store sales quotas* Successfully managed one of the highest-producing ABC Wireless dealer locations in the San Diego market* Received several "Sales Team Management
Microsoft Office
Quality Control
Communication Skills
Hard Work and Dedication
Languages
English
Manager of the Month" Awards* Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction CUSTOMER SERVICE REPRESENTATIVE/ELECTRICIAN, Hill Phoenix, Conyers
AUGUST 2006 — MAY 2010
Handled customer inquiries, ensuring swift and effective resolution of issues.Recognized for resolving customer complaints on first contact, minimizing escalation.Utilized catalog systems to provide accurate product information and availability.Delivered exceptional service to diverse clientele, enhancing customer satisfaction.Achieved high customer satisfaction ratings through attentive listening and support.
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