Store Manager and Customer Service Lead

Experience

Chavies Grocery Hazard, Ky

Manager **/2016 - 07/2022

Performed relationship-building activities with clients to increase customer retention rate by [x]% Investigated and resolved customer service issues within [x] hours ([x]% accuracy) Upheld the highest standards of cleanliness and staff conduct and reduced complaints by [x]% Maintained an active prospecting and outreach schedule, making [x] calls per week Improved customer satisfaction and loyalty by creating a survey for in-store customers Coordinated the hiring and training of [x] new employees for a new contract manufacturing company Managed a team of [x] employees, including a manager, and trained them in a variety of merchandising and organizational functions

Ensured all customers were greeted with a warm, friendly smile Managed the inventory and purchasing of over $[x]k per month Recruited and hired [x] new employees

Skills

Customer service, Communication skills, Time management, Food service, Restaurant experience, English, Microsoft word, Microsoft word, Documentation review, Communication skills, Leadership Education

Hazard Comm Technical college Hazard Ky

Medical Coding/ Medical Records 07/2006

Certificates

Certified in in home care giver and home cleaning 101 Monica Bush

606-***-**** *************@*****.*** CUMBERLAND, kentucky

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